TROUBLESHOOTING
WARNING
• In case of failures or malfunctions, always unplug the appliance immediately.
• Only perform the steps described in this instruction manual! All further inspection,
maintenance and repair work must be performed by an authorized service center or
a similarly qualified specialist.
• Should you require spare parts, always obtain them from an authorized seller. Do not
use spare parts that are not recommended by the manufacturer!
Problem
Amount of rice and water measured incorrectly.
Pot not placed evenly in appliance.
Rice or water on outside of pot or on heating element.
Rice too hard after cooking.
Lid was not closed during setting.
Rice on the edge of pot or sealing ring.
Amount of rice and water measured incorrectly.
Pot not placed evenly in appliance.
Rice or water on outside of pot or on heating element.
Rice halfcooked after cooking.
Lid was not closed during setting.
Rice on the edge of pot or sealing ring.
WARM/OFF button was pressed during operation.
Prolonged power shortage.
Amount of rice and water measured incorrectly.
Pot not placed evenly in appliance.
Rice too soft after cooking.
Rice or water on outside of pot or on heating element.
Rice not stirred after cooking.
Pot not placed evenly in appliance.
Rice or water on outside of pot or on heating element.
Lid was not closed during setting.
Rice becomes hard from keeping
it warm.
Rice on the edge of pot or sealing ring.
WARM/OFF button was pressed during operation.
Prolonged power shortage.
28
Possible cause
Problem
Rice not stirred after cooking.
Rice was kept warm for more than 12 hours or amount of rice is very little.
Rice was not rinsed thoroughly.
Pot not placed evenly in appliance.
Rice or water on outside of pot or on heating element.
Lid was not closed during setting.
Rice on the edge of pot or sealing ring.
Rice becomes smelly from keeping
WARM/OFF button was pressed during operation.
it warm.
Prolonged power shortage.
Rice was kept warm for more than 12 hours or amount of rice is very little.
Rice dish with various ingredients is kept warm.
Rice is kept warm with rice scoop inside the pot.
Steam outlet, inside lid, sealing ring or heating element dirty.
Rice was not rinsed thoroughly.
Pot not placed evenly in appliance.
Rice or water on outside of pot or on heating element.
Rice changes color from keeping
Lid was not closed during setting.
it warm.
Rice on the edge of pot or sealing ring.
Rice was kept warm for more than 12 hours or amount of rice is very little.
Rice is kept warm with rice scoop inside the pot.
Amount of rice and water measured incorrectly.
Rice was not rinsed thoroughly.
Pot not placed evenly in appliance.
Water splashes and escapes from
the appliance.
Rice or water on outside of pot or on heating element.
Rice on the edge of pot or sealing ring.
Steam outlet, inside lid, sealing ring or heating element dirty.
Rice or water on outside of pot or on heating element.
Lid was not closed during setting.
Steam escapes from the rim.
Rice on the edge of pot or sealing ring.
Steam outlet, inside lid, sealing ring or heating element dirty.
Possible cause
29