ZOSI C309 Bedienungsanleitung Seite 14

07
/Troubleshooting
1.Fail to Connect Internet
Please ensure that the mobile phone, camera and router are placed
close enough.
Please note that camera do not support connecting to a 5G router.
Check if the name and password of the router were correct.
Check the network setting of wireless NVR and base station.
2.Device Offline
Check the Internet connection of the router.
Check the connection of NVR/base station with router and the connec-
tion of the NVR/base station with cameras. If the router and the WiFi
password are changed, you need to reconfigure the network.
Check whether the camera battery has run out and you can plug it in
and try again.
3.No Preview
The server may be congested, try restarting the App and try again.
4.No App Push
Please make sure that the App has notification permissions.
Please confirm that the "Alert Push Notification" option has been
turned on in the App settings.
Please confirm that the "Alert Push Notification" option has been
turned on in the camera settings.
5.No recording
Please insert Micro SD Card before powering on.
Please make sure the camera PIR is turned on.
Please confirm the "Record" option is turned on.
Please check the record settings of NVR.
Please check whether the SD card status is normal in the App.
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