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5. TROUBLESHOOTING

PROBLEM
The machine will not
turn on or is not fully
operating.
The coffee or tea is
overflowing.
The Vacuum Extraction is
not working properly.
Coffee or tea particles
are spilling out from the
FILTER BASKET.
The coffee or tea cannot
be released.
The WATER CHAMBER is
stuck in place or cannot
be removed.
POSSIBLE CAUSE / SOLUTION
The power plug may be loose. Replug the power cord into the
electrical outlet to reset the machine.
The WATER CHAMBER contains too much water. Only fill up to the
fill lines printed on the WATER CHAMBER. Do not exceed the 5
serving line.
• The silicone VACUUM VALVE (located below the hinge of the
CHAMBER LID) is clogged. Thoroughly clean the valve with a
cotton swab, removing debris and deposits from inside the hole
and the surrounding area.
• The WATER CHAMBER is not filled with the minimum amount
of water required. Fill to the printed fill lines (3, 4, or 5) on the
WATER CHAMBER.
• The FILTER BASKET is not properly assembled. Make sure to
twist on the FILTER CAP all the way and tighten to the locked
position—the embossed vertical line on the FILTER CAP should
align with the small line on the edge of the FILTER BASKET.
• The FILTER CAP SEAL is loose. Make sure the silicone seal is
properly seated in the FILTER CAP all the way along the edge.
• Too much coffee grounds or tea leaves have been loaded. The
maximum amount that can be poured into the FILTER BASKET
is 8 scoops.
• The RELEASE LEVER is still in the locked position. Move the
RELEASE LEVER to the unlocked position
• The drip port at the base of the WATER CHAMBER is clogged
or blocked. Use the CLEANING BRUSH to clean and unclog the
drip port.
The RELEASE LEVER is in the unlocked position. Simply move the
RELEASE LEVER to the locked position
CHAMBER from the CHAMBER BASE.
.
to remove the WATER
EN
11

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