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FAQ
1.
WISEQ019
it. I am having trouble pairing and connecting
turning on it.
Follow the p revious instructions in
section to clean the pairing list and reconnect.
2. WISEQ 019 will not power on.
Plug WISEQ 019 into a charger and see if the LED indicator turns
red. Please recharge it until the LED indicator turns off to make sure
the adapter has enough battery powe
customer support team if you need further assistance.
3. After connecting with my Bluetooth device, I cannot hear any m
from my sound system.
Please check the following:
• Your sound system is connected to
or optical digital cable.
• Make sure the audio port of the WISEQ 019 and the audio output
setting on your TV are matching.
mode on your TV would be digital audio if it is connected to the
WISEQ 019 through the SPDIF port.
•
Make sure the music volume is at
Bluetooth device and sound system.
• For some systems, you may
the audio input mode.
• Some devices (such as computer) require manually selecting the
music output mode.
Warranty
If This product is covered by a limited warranty from us for the
original purchaser that covers the product from defects in workmanship
and materials for 18 months from the date of purchase (damages
through normal wear and tear, alteration, misuse, neglect, accident,
service by anyone other than the authorized service center, or act of
God are not included).
will not automatically re-pair to my devices after turning on
the "Clear Pairing History"
r. Please contact our
the adapter via the audio cable
In TX mode, the audio output
an audible level on both your
need to
select "AUX" or
to my devices after
"Line-in" as
usic
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