Faqs - Letsfit IW2 Benutzerhandbuch

FAQs

 Failure to pair the watch with the Fitdock app on your
smartphone again
1. Swipe the screen of watch and tap "Settings" to enter settings mode. Tap "System
Menu" and choose "Factory Reset". The information on the watch will be reset and
the watch will be restarted.
2. Use the Fitdock app to scan the QR code displayed on your watch to pair.
If you still fails to connect the watch to the app, please kindly take the following
steps:
1. Make sure your smartphone's Bluetooth is enabled and make sure the watch is not
connected to other smartphones.
2. Search this device in the app to pair (Go to the "Device" page → "Pair device" →
"IW2").
3. Make sure the distance between your smartphone and the watch does not exceed
0.5 meters and keep the watch screen always on when pairing.
● Occasional failure to connect with Bluetooth
Reboot your smartphone or restart your smartphone's Bluetooth.
● Failure to receive SMS / calls notifications
Calls / SMS notification function works when the watch connects to your
smartphone via the app. Please kindly refer to the following tips:
1. Go to your smartphone Settings, find Fitdock app, enable the Location and all
Notifications.
2. Enable your phone's Bluetooth and go to the Fitdock app to pair the watch.
3. Open the app. Go to the "Device" page → "Notification Alerts", turn on "Notification
Alerts".
4. Make sure the "Do Not Disturb" function is not enabled in the app or the watch.
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