Masuria Nexo Gebrauchsanweisung Seite 27

4. Once a defect is detected, the Buyer is obliged to immediately notify the Guarantor and
hand over the product to them. In select cases, especially where the defect necessitates
minor and simple fixes, the Guarantor may give the Buyer new parts to be installed in
the product by themselves, on the basis of information given by the Guarantor.
5. The Buyer is responsible for further usage of faulty product for a period of 30 days,
which may cause further damage. Such actions equate to acknowledging the defect by
the Buyer and voiding the warranty rights towards faults resulting from the said defect.
6. Product defects detected during the warranty period shall be removed by shipping
parts free from defects, allowing for replacement within 14 days, and in select justifiable
cases this period may be extended to 60 days, in which case the Buyer shall be
informed thereof by the Guarantor.
7. To accept the complaint within the warranty period, it is necessary to fill a complaint
notice and sent it via e-mail to: service@masurialiving.com or via traditional mail to the
Guarantor's postal address. The Warranty performance may require you to deliver
the product to the Guarantor to the company's address, along with a properly filled
Warranty Card (i.e. containing: the date of purchase, the Vendor's company stamp, the
signature of the person issuing the Warranty Card, and the signature of the Buyer), the
proof of purchase and clearly marked complaint registration number.
8. The Buyer shall cover the costs of shipping for the returned product, and should the
complaint be accepted and the product be repaired, the shipping costs for return of the
fixed product shall be covered by the Guarantor, but only up to the cost of products
being shipped by the Guarantor.
9. When shipping the product being returned, the Guarantor recommends using the
original product packaging. Should the original packaging not be available, the Buyer is
obliged to ship the product in a safe manner. The Guarantor is not liable for cases
where the product gets damaged due to incorrect packaging by the Buyer.
10. The warranty period shall be extended for the period of warranty repairs. The extension
shall not occur in cases of unjustified complaints. This provision is not applicable in cases
of replacement of defected product or performing important repairs on the product
covered by warranty.
11. The Buyer is first and foremost entitled, within the scope of their warranty, to have their
faulty product repaired for free by the Guarantor. If repairs are not possible or would be
too costly, or if the Guarantor is not able to perform such repairs in a timely manner, the
product shall be replaced with a new, fault-free unit. The decision on how to handle the
complaint rests with the Guarantor.
12. In cases of unjustified complaints, the Guarantor may claim from the Buyer any expenses
related to the examination, testing or transport of the product.
13. Any changes or updates to the Warranty Card are valid only when they are accepted
by the Buyer and made by a person authorised by the Guarantor, attested with proper
signature and the Guarantor's stamp.
14. The Buyer shall bear the risk of exploiting the product. The Guarantor is not liable for
loss of potential benefits or expenses incurred as a result of usage or inability to use the
product due to the warranty.
15. The Guarantor shall be liable solely for defects resulting from the actual structure of
the product; the warranty does not cover defects, after the sale, resulting from other
causes, esp.:
- damage resulting from incorrect usage, assembly, reconfiguration, maintenance, or
storage of the product, or from transporting the product in a manner inconsistent
with the rules of safe product transportation defined by the Manufacturer,
- damage resulting from random events, e.g. fires, floods, war, terrorist attacks, natural
disasters, or from actions that the Guarantor is not responsible for, such as chemical
of mechanical damage,
- damage resulting from incorrect assembly or disassembly of the product.
EN
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