Faq & Troubleshooting - SURFANS F20 Benutzerhandbuch

OS
If you have any problem about this player, please feel free to contact us: help@surfans.net, we'll
reply you within 24 hours.
FAQ & Troubleshooting
1. Can't turn on the device?
Please check if your operation is right: long press the power button for about 3 seconds;
Please check whether the player has run out of the power: connect the player to an adapter
and try again after charging 10 minutes;
If still can't work, please contact our customer service: help@surfans.net.
2. Player freezes?
Please press the power button for 8 seconds to restart the player. The blue indicator light will
be on and then light up again during the process.
3. Can't hear anything when playing music?
Please check if the volume setting is too low;
Please check whether the headset has plugged in or whether headset damaged;
Please ensure that you plug headphone in headphone port, not line-out port;
Please check whether your music format is supported or whether it damaged;
4. Can't transfer music files from computer?
Please check if the player has connected to computer;
Please check whether the player in USB mode:
Enter F20 player > system setting > USB mode, please choose USB
Please check whether the Micro SD card is correctly inserted and that the card not damaged;
Please check if the Micro SD card has enough storage space.
5. How to find the exact needed song quickly?
Enter F20 player > Category > Songs
Here long press "M" button, and you can quickly search to find exact song in alphabetical order.
6. Can I load and play audible books?
If the books are on your PC/laptop in a compatible file, the yes, you can load and play it.
7. Is there a song limit?
The player comes with 32GB SD card, and the player supports SD card up to 256GB. In this
way, the player can store about 15000 songs.
8. Can you adjust the volume on the device when using Bluetooth?
Card Slot
Working
Temperature
Windows XP / Vista / Win7/8.1 / Mac OS 10 / Linux 2.4.2 and above
Micro SD card up to 256GB
-5 ~ 40℃