WARRANTIES - After-sales service
Swimming pool 250x450 - H126 cm
Warranty conditions:
The swimming pool must be assembled within 48 hours of the package being opened.
For the warranty to be valid, a concrete slab must be in place.
Our warranty covers only the replacement of defective parts. It in no way covers demands for compensation or damages. The general warranty does not apply in the following circumstances:
• Use of the equipment in a way which is not in accordance with the instructions.
• Damage incurred as a result of bad handling during and after assembly. or any changes made to structural elements without the manufacturer's agreement
1) Pump : 2 year warranty (electrical problems) under normal conditions of use. The following are not covered by the warranty: damage due to abrasion or corrosion (particularly in the case of treating the water by
salt electrolysis), damage due to a faulty connection, equipment dismantled or repaired by a third party, breakage of parts (pump stand, pre-filter cover, grooved end fitting), using the pump when it is empty or
immersing the pump (e.g. if the pump house is flooded). The warranty is not valid if the electric cable and/or the plug are replaced, removed or damaged.
2) Liner : 2 year warranty under normal conditions of use. The following are not covered by the warranty: rips, holes, tears, stains (treatment products put straight into the water) stains related to the development
of algae, stains related to decomposing foreign bodies in contact with the liner, stains and discolorations resulting from the impact of oxidising products, discoloration and wear due to materials rubbing on various
surfaces. Distortions in the liner if it has been out of water for more than 24 hours (never completely empty your pool). See the warranty document that comes with the liner.
3) Filter : 2 year warranty under normal conditions of installation and use: tank, drain plug, collar and multiport valve.... The following are not covered by the warranty: problems with waterproof sealing due to
operating at a level of pressure which exceeds the maximum pressure permitted (see instructions for the filter).
4) Skimmer : 2 year warranty on the waterproof seals.
5) Wooden structure : 10 year warranty against rotting and damage caused by insects. The following are not covered by the warranty: changes in the colour of the wood caused by the climate, natural distortions
(splits, cracks, knots and minor flaws in the tongues of the planks which do not have any adverse effect on the mechanical strength of the wood or on the assembling of the pool). The warranty does not cover incor-
rect assembling or storage which may cause the wood for the sides of the pool to become warped (assembling the pool a long time after contents have been taken out of the packaging) or distortion of the planks
by the pressure of the water, which does not have any detrimental effect on the mechanical resistance of the pool. Any additional protection of the wood for the structure can only be undertaken using a product
which is compatible with autoclave treatment.
IMPORTANT : The after-sales service will be available only at point of sale.
Essential records for claiming the warranty:
- Till receipt / proof of purchase.
- Photograph of the damaged part or the problem in question
Shop :
City :
Contact department :
Direct tel :
Code
Réf.
Désignation
M1
7414854
Plank 45x145x1310 mm
MS1
7514856
Plank 45x145x1310 mm
MS2
7514857
Upper plank 45x135x1980 mm
M2
7514855
Plank 45x135x1980 mm
MSS
7514871
Upper plank for skimmer 45x135x1980 mm
MSI
7514872
Lower plank for skimmer 45x145x1980 mm
MR
7514986
Plank for backwash inlet 45x145x1980 mm
PA
7514261
Corner post P1 115x1153 mm
PJ
7514257
Connecting post P2 100x120x1153 mm
B1
7514879
Notched timber 45x170x2428 mm
B2
7514880
Timber 45x170x2214 mm
BR
7514882
Lower timber for side support 45x170x1745 mm
P
7514987
Side support post 45x135x1215 mm
PF
7504358
Finishing strip 850x60x10 mm
MGEP
7514883
Pine coping 27x145x2478 mm (ext)
1080
MGIP
7514884
Pine coping 27x145x2188 mm (int)
MGED
7514885
Pine coping 27x145x2239 mm 45°angle right end
MGEG
7514886
Pine coping 27x145x2239 mm 45°angle left end
MGID
7514887
Pine coping 27x145x2094 mm 45°angle right end
MGIG
7514888
Pine coping 27x145x2094 mm 45°angle left end
C
7514048
Bracket for coping 45x230x170 mm
ME
7514052
Wooden ladder step 28x145x600 mm
PL
7100201
Pair of stringers for wooden ladder H120/130
7514114
Cale 45x135x280 mm
7514149
Bag of sand (25 kg)
R
7514016
Attachment tracks Hung 2.06 ml
PRG
7514889
Galvanised support strip
PS1
7504346
Galvanised steel support plate 300x255 mm
JA
7514254
Galvanised steel corner joint 100x1177 mm J1
JD
7514255
Galvanised steel straight joint 118x1177 mm J2
JAR
7514259
Galvanised steel corner joint 119x1153 mm P1
7514750
3-step stainless steel ladder
7504297
Poolmax TP 50 pump
7514704
Filtration system 400
7514019
Skimmer with large vent + Backwash inlet pipe
7504410
Flexible hose 8 ml (D.38 mm)
7514817
Flexible hose 4 ml (D.38 mm)
7514822
Ground protection felt 200 gr - 2x5 m
7514753
Ladder socket for rectangular pool
7514982
Liner 75/100 blue 250x450 H126
- Warranty filled out correctly.
- Reference number of the faulty part.
Client :
Address :
City :
Tel :
Qty
Qty
7514931
parcel
ASS
48
Code
Réf.
BREAKDOWN OF THE HARDWARE KIT
6
A1
7514516
Packet of 6x90 torx CSK head screws for brackets + supports
1
A3
7514638
Packet of 6x90 torx CSK head screws for brackets + supports
C2
7514639
Packet of 4x40 pozi CSK head screws for tracks – Hung
14
DMP2
7514618
Packet of 5x50 torx PAN head screws for copings
1
J1
7504411
Packet of 12x160 fixtures for posts
1
7514937
Packet of 12x120 fixtures for posts
1
7514938
Packet of 8x90 fixtures for metal clamp + plastic cap
4
P1
7514273
Packet of 20x160 fixtures for metal clamp + plastic cap
4
N
7514275
Packet of 4x30 + 5x50 fixtures for wooden ladder
2
7514935
Packet of 5x40 torx PAN head screws for galvanised support strip
4
2
4
8
MGED
2
2
2
2
2
2
MGID
17
R
4
1
B2
2
MS2
2
6
2
M2
8
4
4
BR
4
P
1
1
1
1
1
1
1
1
1
1519
1519
Hardware kit
1
Qty
Qty
parcel
ASS
3
1
1
2
1
1
1
1
1
2
MGEG
JD
View without pool edge
MR
PF
PRG
8
II / 18-I
1519
MGEP
MSI
MGIG
M1
PS1
PL
ME
JA
JAR
MGIP
C
B-1
MSS
PA
MS1
PJ