Warranty - Keimling Naturkost Humio Bedienungsanleitung

Humio

Warranty

Keimling Naturkost GmbH offers a special warranty on all parts of the Humio Humidifier based on the following conditions. The sta-
tutory warranty provisions and the claims resulting out of the Produkthaftungsgesetz [Product Liability Act] remain unaffected. Any
claims of the buyer to subsequent performance and compensation of damages for defects also remain in place, providing the corre-
sponding prerequisites are fulfilled.
1. Warranty period
The warranty applies to all parts of the Humio Humidifier and is in effect from the purchase date (date of the invoice) for
• 2 years in the event of private use
2. Scope of the warranty
The warranty covers material, structural and manufacturing defects providing that the defect was present upon delivery and the buyer
handled the device properly. The warranty includes either free-of-charge repair, replacement of the defective part(s) or the replacement
of the entire appliance with an equivalent one. Keimling Naturkost GmbH may select in which form it wishes to rectify the defect at its
discretion.
3. In case of warranty
In the event of a malfunction/defect, the service centre must be promptly informed (by phone (see notice under item 7) or in writing
via e-mail or fax) and the problem must be described in detail to the service centre before sending in the device. If the problem cannot
be resolved in this way, the entire device, which has been thoroughly cleaned* (see notice under item 4), must be packaged for safe
transport including all accessories and sent to Keimling Naturkost GmbH. The following information and documents must be included
with the package:
a. Last name, first name, address (to be specified on the outside of the package)
b. Serial number and model number
c. Date of purchase
d. Original of the sales receipt
e. Conclusive description of the error or defect
f. In the event of damage in transport: name of the parcel service and parcel number
4. Packaging
It is recommended that you use the original box for shipping. If you use another packaging, you must ensure that it offers adequate
protection against the typical risks encountered when in transit and that it has corresponding safety guards. A pure cardboard pa-
ckaging with paper cushioning is not sufficient. Keimling Naturkost GmbH cannot be held liable and the warranty is voided in the
event of damages attributed to improper packaging. The service centre provides information on the nature of shipping and the resul-
ting
costs.
5. Cleaning
If individual parts or the device are/is returned in an uncleaned state, Keimling Naturkost GmbH shall charge a moderate flat rate for
cleaning. The buyer is responsible for demonstrating that the costs less than the flat rate were incurred for cleaning.
6. Forfeiture of the warranty claim
The warranty claim expires
• in the event of improper operation, handling and storage (e.g. damages due to moisture, high temperatures)
• in the event of repairs, attempts at repair, changes of any kind and use of third-party spare parts etc., which were performed by a
party other than Keimling Naturkost GmbH or its authorised outlets
• in the event of improper transport packaging and improper transport
• in the event the device or parts thereof have been subjected to improper mechanical stress
• in the event of any incidents not due to the workmanship and manufacturing of the device such as a fall, impact, damage, fire, earth
quake, flood damage, lightning strikes etc.
• if no proof of purchase is in place
• if the distiller is used for non-private purposes, particularly for commercial purposes
The buyer shall assume all costs incurred for Keimling Naturkost GmbH through the return to the buyer in the absence of a warranty
claim or a right of return.
7. Service centre
Contract partner and service centre:
Keimling Naturkost GmbH
Zum Fruchthof 7a
D 21614 Buxtehude Germany
8. Telephone charges
You are expressly advised that telephone charges may be incurred when contacting the service centre.
9. Privacy notice
Please consult our notes on privacy with respect to the collection, processing and use of your data.
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Managing director: Winfried Holler
Registration court: District court of Tostedt
HRB 120742
VAT ID No.: DE 175 693 369
Phone: +49 4161/51 16 0
Fax: + 49 4161/51 16 16
E-mail: naturkost@keimling.de
As of : 06/ 2011