After-Sale Service; Service; Terms Of Warranty - Telestar EC 311 S Montageanleitung

E
Settings interface Fault interface
For serious faults, the charger cannot recover automatically.
In order to remind the user of a certain serious fault happened, the system will automatically count
down in 10 seconds to restart after charging plug is pulled out.

11. AFTER-SALE SERVICE

11.1. SERVICE

Our prod uct meets the legal requirements and was manufactured under constant quality controls.
The technical data corresponds to the current status at the time of printing. Changes are reserved.
We offer a telephone HOTLINE service with professional help. Professional service specialists are avai-
lable to answer your questions. You can ask any questions you have about TELESTAR products as well
as receive tips on localising a possible cause of error here. Our technicians are available from Monday
to Friday from 8:00 a.m. to 4:45 p.m. at the following number +49 (0)2676 / 95 20 101 or via Email
at: service@telestar.de
If the service hotline cannot help you, send your device back, if pos sible in the original packaging, but
packed securely for transport in any case, to the following address:
TELESTAR - DIGITAL GmbH
Service centre
Am Weiher 14 (industrial area)
56766 Ulmen/Germany

11.2. TERMS OF WARRANTY

TELESTAR grants a 24-month warranty on all TELESTAR products, starting from date of purchase.
Warranty includes repair of defects without needing to prove that there was a material or manufactu-
ring error at the time of purchase. Excluded from this warranty are in particular external optical faults
aswell as damages/defects that result from improper installation and operation as well as if fabrication
and serial numbers have been removed or mechanical damage. Warranty is void by unauthorized
third party intervention. To fully ensure all termsa of the warranty, please make sure to only use origi-
nal TELESTAR accessories when using or installing the device. The warrany includes repairing or repla-
cement of the defective device, however it does not include your necessary expenses. Please note that
we will deny the delivery of new items if it causes unreasonable costs in comparison to remedy of the
24 Installation guide