Faq - Frequently Asked Questions; Troubleshooting; Technical Specifications - Miwire Roudem Cat4 Benutzerhandbuch

FAQ -
FREQUENTLY ASKED QUESTIONS
The most frequently asked questions are
answered here. You are very welcome to
contact us if you are unable to find the an-
swer you are looking for.
How do I reboot my RouDem
Restarting the device is always a good idea if
you encounter problems with your RouDem.
If this does not help, the RouDem can be
restored to factory settings. If this does not
resolve the issue, please contact our Custo-
mer Support desk. See our contact info on
the reverse.
• If the RouDem is easily accessible, you
can press the on/off button: Turn it off
and wait until the LED in the on/off
button stops flashing. Then turn it on
again.
• If the RouDem is installed so that you
cannot reach the on/off button, you can
still reboot your RouDem via the MiWire
User interface (192.168.2.1) by pressing
Reboot on the Admin page. Connect
to the User Interface with Wi-Fi or via a
cable from the power adapter to your
PC. If this does not work, then take the
RouDem cable out of the power supply
and then put it back in again. Repeat
twice and then check whether there is
still light in the on/off button. The but-
ton will flash a couple of times and then
turn off. Repeat if necessary. Next, take
the RouDem cable out and put it back
in the power supply again, after which
the device will turn on automatically.
How do I upgrade to the latest software?
The RouDem updates to the latest software
between 3 am and 5 am on the last Sunday
in the month. Alternatively you can go to Mi-
Wire user interface and on the Admin page
under Device Commands you can press
the Get latest software.

TROUBLESHOOTING

Why is the status indicator light red?
Check whether the GPS indicator on the
Status page is green.
• If not, this is because the RouDem has
not located enough satellites and the
device has to be moved outdoors so
that it has a clear line of sight to the sky.
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Check whether the Mobile Network indicator
is green.
• If the indicator is yellow, this is because
RouDem is not connected to a mo-
bile network. This can be resolved by
moving the device outdoors and up so
that it has a clear line of sight through
360 degrees.
• If the indicator is red, this is because
there are problems with the data subs-
cription. Contact your telecoms service/
network provider if the problem persists.
Check whether the SIM card indicator is green.
• If not, this may be because the SIM card
is not seated correctly. Try removing the
SIM card and putting it back again.
Why can't I access the MiWire user interfa-
ce (192.168.2.1)?
• Make sure your computer is connected
to RouDem via a cable (Ethernet) or
WiFi.
• Make sure your computer is configured
to automatically retrieve an IP address
and DNS server address.
• Restart your browser, or try using a
different browser.
• If possible, try using another device with
WiFi - a smartphone, for instance.
INSTALLATION
Can I install the RouDem myself?
Yes, you can e.g place RouDem on a
table and it will work well. RouDem can
also be mounted on a Ø38 mm pole and
mounted where it is easiest in relation to
the user's location: this is recommended
for short-term use on short holidays in a
holiday home, e.g. in a camper van or on
a boat. The higher the RouDem is above
the ground, the better the function, so
always try to place the unit above the
roof level to get an unobstructed line to
the mast you are connecting to.
What if the goods are broken or something
is missing when I receive the RouDem?
If you receive broken equipment or so-
mething is missing, please contact the dea-
ler where you purchased the equipment.
FCC declaration
This equipment has been tested and found
to be compliant with the emissions limits for
a Class B electronic device in accordance
with FCC regulations, section 15. These limits
have been defined in order to provide reaso-
nable protection against harmful interferen-
ce in a residential installation.
The equipment generates, uses and may
radiate radio frequency energy, and it may
cause harmful interference to radio commu-
nications unless it is installed and used in
accordance with the instructions. Howe-
ver, there is no guarantee that a specific
installation will be interference-free. If this
equipment causes harmful interference to
radio or TV reception - which can be tested
by switching the equipment on and off - the
user is advised to try and eliminate the inter-
ference as follows:
• Realign or relocate the receiver
• Increase the separation between the
equipment and the receiver
• Connect the equipment to a power
socket on a circuit other than the one
to which the receiver is connected
• Contact your dealer or an experienced
radio/TV technician for assistance
Note:
This product will not charge at temperatures
above 40 °C, so it should not be charged on
a window sill, outdoors in direct sunlight, etc.
Warning! Contains Li-lon battery,
must not be opened - must not
be replaced by the user

TECHNICAL SPECIFICATIONS

Interface: 10/100 RJ45 passiv
POE-port /18-48 V,
max. 24 watts, micro
SIM
Data Ethernet: 10 Mbps
transmission: (half duplex)
Fast Ethernet: 100
Mbps (half duplex)
WiFi: 300 Mbps
4G CAT4/CAT4G:
150/50 Mbps
4G CAT6:
300/50 Mbps
Network 10Base-T: UTP
medium (cable): category 3, 4, 5 cable
(max. 100 m) EIA/TIA-
568 100 Ω STP (max.
100 m)
100Baset- T: UTP
category 5, 5a cable
(max. 100 m) EIA/TIA-
568 100 Ω STP (max.
100 m)
External power
Power supply:
supply via Power over
Ethernet (POE)
Input: 100-240VAC,
50/60Hz, Output
48VDC/0.5A
ENVIRONMENT
Certification
FCC, CE, RoHS
Operation temperature
-20 °C ~ +60 °C
Storage temperature
-20°C ~ +80°C
Operating humidity
0%-100% RH
Storage humidity
0%-100% RH
IP55 - in relation to EN60529
EN
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