OLLO S Serie Bedienungsanleitung Seite 10

Warranty claim quick guide
1. Send the description of the problem
with pictures, videos or sound
samples to info@olloaudio.com or
through our Help Desk.
2. Wait for further instructions by OLLO
Audio. You'll receive an e-mail with the
next steps.
3. Send the product to OLLO Audio's
headquarter in the EU. OLLO Audio
covers shipping of the repaired product
back to the owner with standard courier
services.
4. We will repair the headphones in
up to 45 days. If the product is
not repairable, we'll grant you a
new product currently available at
the same quality level in case your
product is no longer being produced.
5. If in doubt, ask. Don't worry.
We're human.
10
Product handling and care
When you listen - air is trapped between
your head and the speaker diaphragm.
Acoustics design of the earcups
prevents air from leaving the pressure
zone created. In case of sudden
pressure changes created by quickly
pressing earcups on to your ears, you
might hear the speaker membrane
mechanical crinkling.
We strongly recommend being cautious
when handling any headphones. Trapped
air can create high pressure, and sudden
pressure changes could damage the
membranes, and our warranty does
not cover this. We recommend slow
and steady movement to allow the air
pressure to stabilize.
For traveling, make sure the earpads are
not covered or sealed by a flat surface.
For example, having them in between
a laptop and a notebook. When you
walk, the mass of the laptop will create
sudden air pressure changes and could
distort the membranes.