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Guarantee
Our products are guaranteed for a period of 2 years from the date of purchase. Products
that develop a fault within this period are covered by our warranty and we will replace
defective parts, or where not available the whole product. The warranty does not apply to
any defect in the goods arising from fair wear and tear, wilful damage, accident,
negligence by you or any third party, use otherwise than as recommended by us, failure to
follow our instructions, any alteration or repair carried out without our approval or has been
the subject of commercial use. Your statutory rights remain unaffected, in particular any
rights you have under the Consumer Rights Act 2015.
If you have a problem with your product within this warranty period please contact our
customer services team.
In the event of changes to the specification of a product and we are not able to replace
parts, we will replace the whole product within the 2 year guarantee period
For products that fall outside of the 2 year guarantee, we will endeavour to provide spare
parts to purchase for as many of the replaceable parts as possible, but cannot foresee
specification changes or upgrades to products or parts outside of the initial 2 year period.
If you would like further advice or information on your product, ensure you have the
SAP code ready and please get in touch with us at Fire Mountain on the contact
options below:
SAP Code: JB03300101
Phone: 0330 002 1177 (Mon – Fri 9am to 5pm)
Email: support@fire-mountain.co.uk
Address: Alfresia, Vale Mill (Rochdale) Ltd, Robinson Street, Rochdale, OL16 1TA
Customer Services:
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