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TROUBLESHOOTING

Problem
"ADD WATER"
indicator turns on
"ICE FULL"
indicator lights up
"ADD WATER" and
"ICE FULL"
indicators turn on
simultaneously
The ice collects
together
The ice-making
cycle seems normal
but no ice is
produced
Possible causes
1. Low water level or lack
of water.
2. The water screen at the
bottom of the water
reservoir is blocked.
3. Pump malfunction.
1. The ice basket is full and
the infrared light is blocked
by the ice.
2. The Infrared light-
emitting diode & light-
receiving diode does not
work.
1. The ice tray is not in the
right position.
2. The "ICE FULL" condition
cannot be detected as the
infrared light module is
interfered by the sunlight.
Making ice takes too much
time.
The water in the water
reservoir is of too low
temperature.
The ambient temperature
or water temperature is
too high.
Refrigerating system leaks
Solution
1. Stop making ice, refill water and then press the
"ON/OFF" key to restart the ice-making cycle.
2. Need cleaning
3. Send it to the authorized department for
repair.
1. Remove the ice from the ice basket.
2. Wipe up the foreign objects on the infrared
light-emitting diode & light-receiving diode and
restart the ice cube maker.
2. Call Customer Service if the infrared light-
emitting diode & light-receiving diode still cannot
work after wiping up the foreign objects on them
and restarting the ice cube maker.
1. Unplug the appliance and check if the ice tray
is blocked by something.
2. Unplug the appliance and move it to a place
which is not exposed to the sunlight, then plug
the appliance and activate it again.
Stop making ice and restart the ice-making cycle
after the ice melts.
Fill the water reservoir with water ranges
between 8℃ and 25℃.
Start the ice-making cycle at an environment with
an ambient temperature less than 32°C and fill
the water reservoir with some cold water.
Call customer service

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