Troubleshooting - Prozis BIT Handbuch

C2 - Alternatively, with a long press (~2s) the scale will disconnect from the app, leaving the
blue LED blinking. It switches off automatically after 30 seconds.
C3 - In either of the two previous situations, if the blue LED is blinking, a short press will
immediately switch it off.
Charging the battery
1. Connect the USB charging cable to the USB-C port of the device.
2. Connect the USB A plug of the USB charging cable with a USB power unit (not included in
the items supplied). The LED will turn red.
3. Once charging is complete and if the USB charging cable is still plugged in, the LED will
turn green. Once the cable is unplugged, the blue LED will blink and start connecting to
the smartphone via BT.
NOTE: It's not possible to operate the BiT scale while charging. If you start charging while
in operation, it will disconnect and switch off automatically (starting the charging process as
described above).
How to use the product
• Place the scale on a hard and flat surface.
• Open the Prozis GO App on your phone and tap the scale menu. The LED will remain blue
once the connection has been established.
• Press to clear the weight and place a container on the top of the scale. The App will
TARE
display the weight of the container.
• Press to clear the weight of the container (reset to zero). The light will blink in green,
TARE
and then turn blue once the task has been completed.
• Place the food inside the container, and the App will display the weight of your food.

TROUBLESHOOTING

Some issues that arise may be solved by the user. If the problem persists after having tried
the following solutions, please contact Prozis customer service.
PROBLEM CAUSE
The appliance is The battery is empty.
not working.
Unable to Charging connection
charge the problem.
scale.
No BT Error operating the
connection. Scale.
BT device error.
BT connection error.
SOLUTION
Recharge the battery as described.
Make sure the charging cable is intact and plugged in properly.
Switch the scale off and on again.
Reconnect the scale to the Prozis Go App.
Check if other devices using BT standard 4.0 or higher work with the BT device.
Move the devices connected via BT closer. Make sure the Scale is not already
connected to another device. Place the device to be connected within 10 m / 33 ft of
the scale. Switch off other BT devices to decrease the interference.
EN
7