Issues
No Picture, No Video
The TV will not turn on.
The TV turns off automatically.
There is no picture/video.
Aerial (Air/Cable) Connection
The TV is not receiving all
channels.
The picture is distorted: macro
block error small block, dots,
pixelization
Others
The picture will not display in
full screen.
Plasma TV is making humming
noise.
[PH4500-XN-ZF]BN68-05773C-01L04.indb 14
Solutions and Explanations
Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
•
•
Make sure the wall outlet is working.
Try pressing the
POWER
button on the TV to make sure the problem is not the remote. If the TV
•
turns on, refer to "The remote control does not work" below.
Ensure the Sleep Timer is set to Off in the Time menu.
•
•
If your PC is connected to the TV, check your PC power settings.
Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
•
•
When watching TV from an aerial or cable connection, the TV will turn off after 10 ~ 15 minutes if
there is no signal.
•
Check cable connections (remove and reconnect all cables connected to the TV and external
devices).
Set your external device's (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the
•
connections to the TV input. For example, if an external device's output is HDMI, it should be
connected to an HDMI input on the TV.
•
Make sure your connected devices are powered on.
Be sure to select the TV's correct source by pressing the
•
•
Reboot the connected device by reconnecting the device's power cable.
•
Make sure the Aerial cable is connected securely.
Please try Setup (Initial setup) to add available channels to the channel list. Go to
•
System - Setup (Initial setup) and wait for all available channels to be stored.
Verify the Aerial is positioned correctly.
•
•
Compression of video contents may cause picture distortion, especially on fast moving pictures
such as sports and action movies.
•
A low signal can cause picture distortion. This is not a TV issue.
•
HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)
contents.
Black bars on the top and bottom will appear during movies that have aspect ratios different from
•
your TV.
Adjust the picture size options on your external device or TV to full screen.
•
•
Plasma TVs typically make a soft humming sound. This is normal. It's caused by the electrical
charges that are used to create the images on the screen.
•
If the humming sound is loud, you may have set the brightness on the TV too high. Try setting the
brightness lower.
•
You can also have loud humming if the back of your Plasma TV is too close to a wall or other
hard surface. Also try rerouting your connection cables.
•
Improper installation of wall mount can create excessive noise.
English - 14
SOURCE
button on the remote control.
MENU
-
2014-02-03
6:41:52