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5. Support
5.1 Support
It is our priority to guarantee the functionality of our systems. This is ensured by a careful
selection of components, extensive inspection and test procedure. However, errors cannot be
completely ruled out. If you should have any problems with your unit, please do not hesitate to
contact our hotline. We will assist you immediately and without any complications.
You can reach our Support team at
Phone number
E-Mail
+49-(0)641-96284-55
support@tci.de
We will answer your questions or solve any problems you might have with your unit.
5.2 Configuration Card
On the configuration card you'll find all basic information of your system: At the front you see
the phone-no and the email-adresse of the tci support. At the head of the back is stated the
serial number, which is assigned only for your system. The number below is the divice- or type
number, which are identical to our internal system description. In the next line you'll find the
breakdown of all components that are embedded into your equipment.
5.3 Dispatch
The right packaging is the first step for a trouble-free dispatch of a device. Use only original
tci-packaging for your returns, there includes 2 elements with protective film and an carton.
Devices which are damaged by improper packaging can be excluded from guarantee.
We suggest shipment by a haulage company, because we have the experience that the
devices become less damages.
Packaging information and a repair form you will get under www.tci.de/support.
Ludwig-Rinn-Str. 10-14
D - 35452 Heuchelheim
Phone: +49-(0)641-96284-0
Fax: +49-(0)641-96284-28
www.tci.de
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