Trouble Shooting; Winterising; Service Support Details - Whale Mk II Installations- Und Gebrauchsanweisung

9. TROUBLE SHOOTING
The Space Heater is equipped with an electronic diagnostic system which will detect fault conditions ranging from
poor gas or d.c. supply to internal Space Heater malfunctions. In the unlikely event of a failure, the red LED light on
the Control Panel will flash a number of times, pause, and repeat until switched off. Count the number of flashes and
refer to the table below.
Number of
Fault
flashes
1 No Flame Detected
2 Overheat
Low/High Supply
3
Voltage
4 Combustion Air Fault
5 Other / Internal Fault
Gas Lockouts
Gas lockouts must be cleared by turning the selector knob from gas "on" (flame) position to "off" position then back to
the "on" position. The complete sequence of switch movements must be completed within 2.5 seconds for a lockout
to be successfully cleared.
If there is air in the gas line, e.g. after a gas bottle change, the Space Heater may require several attempts before it
lights.
Lockouts can also be cleared by switching to the 'fan only' position and then back to "on" within this 2.5 second
period.
Other Lockouts
Note: A cycling of the power supply to the unit will not clear a lockout. Some gas lockouts, e.g. ignition lockout and
combustion air faults will still permit use of the appliance in electric only operation.
If the problem persists contact Whale Support on +44 (0)845 217 2933
10.

WINTERISING

When using the Space Heater in winter, you must ensure that the flues are not blocked by snow or fallen leaves etc.
When the Space Heater is not going to be used for a long period of time, Whale recommends that the open end of
the combustion air and exhaust flue are covered to prevent ingress of leaves etc.
11. SERVICE SUPPORT DETAILS
For installation or serviceable parts advice please contact Whale® Customer Support:
Tel: +44 (0)845 217 2933
Email: info@whalepumps.com
Table 4: Space Heater Fault Finding
Remedy
Check gas supply making sure there is gas in the bottle and no blockage in
the gas line. Ensure that propane is used at temperatures below +5°C. Clear
lockout as described below.
Check the air ducts and vents are not blocked or restricted. Whale
recommends that you wait at least 5 to 10 minutes to allow the heater to cool
before clearing lockout as described below.
Minimum operating voltage is 10V, maximum is 15V, when measured at the
heater. Check battery voltage. If between 10V and 15V, check connections
between heater and battery. Check alternator or external battery charging.
Clear lockout as described below.
Check combustion air inlet flue and exhaust flue for blockages.
Attempt to clear lockout as shown below. If this fails, contact a Whale
Approved Service Centre / Technician.
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