FIBARO Heat Controller Bedienungsanleitung Seite 5

7. In order to make a complaint, the Customer
should contact the Manufacturer via the email ad-
dress given at https://www.fibaro.com/support/.
8. After the complaint has been properly filed, the
Customer will receive contact details for the Au-
thorized Guarantee Service ("AGS"). The customer
should contact and deliver the Device to AGS. Upon
receipt of the Device, the manufacturer shall inform
the Customer of the return merchandise authoriza-
tion number (RMA).
9. Defects shall be removed within 30 days from the
date of delivering the Device to AGS. The guarantee
period shall be extended by the time in which the
Device was kept by AGS.
10. The faulty device shall be provided by the Cus-
tomer with complete standard equipment and doc-
uments proving its purchase.
11. The cost of transporting the Device in the terri-
tory of the Republic of Poland shall be covered by
the Manufacturer. The costs of the Device transport
from other countries shall be covered by the Cus-
tomer. For unjustified complaints, AGS may charge
the Customer with costs related to the case.
12. AGS shall not accept a complaint claim when:
- the Device was misused or the manual was not
observed,
- the Device was provided by the Customer incom-
plete, without accessories or nameplate,
- it was determined that the fault was caused by oth-
er reasons than a material or manufacturing defect
of the Device
- the guarantee document is not valid or there is no
proof of purchase,
13. The guarantee shall not cover:
- mechanical damages (cracks, fractures, cuts, abra-
sions, physical deformations caused by impact,
falling or dropping the device or other object, im-
proper use or not observing the operating manual);
- damages resulting from external causes, e.g.: flood,
storm, fire, lightning, natural disasters, earthquakes,
war, civil disturbance, force majeure, unforeseen ac-
cidents, theft, water damage, liquid leakage, battery
spill, weather conditions, sunlight, sand, moisture,
high or low temperature, air pollution;
- damages caused by malfunctioning software,
attack of a computer virus, or by failure to update
the software as recommended by the Manufacturer;
- damages resulting from: surges in the power and/
or telecommunication network, improper connec-
tion to the grid in a manner inconsistent with the
operating manual, or from connecting other devices
not recommended by the Manufacturer.
- damages caused by operating or storing the device
in extremely adverse conditions, i.e. high humidity,
dust, too low (freezing) or too high ambient temper-
ature. Detailed permissible conditions for operating
the Device are defined in the operating manual;
- damages caused by using accessories not recom-
mended by the Manufacturer
- damages caused by faulty electrical installation of
the Customer, including the use of incorrect fuses;
- damages caused by Customer's failure to provide
maintenance and servicing activities defined in the
operating manual;
- damages resulting from the use of spurious spare
parts or accessories improper for given model, re-
pairing and introducing alterations by unauthorized
persons;
- defects caused by operating faulty Device or ac-
cessories.
14. The guarantee shall not cover natural wear and
tear of the Device and its components listed in the
operating manual and in technical documentation
as such elements have a defined operational life.
15. The Device Guarantee shall not exclude, limit or
suspend the Customer's warranty rights.
16. The Manufacturer shall not be liable for dam-
ages to property caused by defective device. The
Guarantor shall not be liable for indirect, incidental,
special, consequential or punitive damages, or for
any damages, including, inter alia, loss of profits,
savings, data, loss of benefits, claims by third parties
and any other damages arising from or related to
the use of the Device.
5