Guarantee And Service - Flamingo DELUXE Allgemeine Technische Beschreibung Und Betriebsanleitung

7. FREQUENT DEFECTS
CZ
7.1. Cracked (fallen out) vermiculite plate
SK
First it is necessary to stress that cracked vermiculite plates do not lose their functionality unless they completely fall apart, therefore there is no need to replace them
immediately! In the event of replacement, these components can be ordered directly from your vendor or the manufacturer by providing the model and serial number
PL
of the wood stove. Also, from the vermiculite plate diagram, identify the specific number of the vermiculite plate that you need to replace.
DE
Replacement procedure: The side plates are replaced by first taking out the guard and then the grate so that you can take out the bottom plates. After removing the
bottom plates, you have access for replacement of the side and rear plates.
EN
7.2. Broken glass
FR
The door glass is made of a special glass-ceramic material with resistance to high temperatures. It is not possible to use ordinary glass!
How to replace it: It is not necessary to dismantle entire door, it is sufficient to unscrew the brackets which holds the glass of the glass and to take the glass out. At the
installation of a new glass it is necessary to settle the glass appropriately in the door. The contact area between the door and glass must be fixed by a sealing stripe. The
sealing stripe can be reused if not damaged. The brackets which holds the glass must be tighten up very carefully and proportionally in order to prevent the rupture of
the glass by excessive tightening up.
7.3. Ruptured side tile
The tiles of the stove casing may be damaged at transport, operation or at other circumstance. The tiles or metal sheet panels are fixed in the casing
by pressure of special holding springs.
Disassembly: Move the tile with tapping by surface of your palm on side (right or left).
Be careful so the tile does not fall down and is not damaged by springing up. Start to disassembly the central tile, or such tile which is in contact with casing by
two sides.
Assembly: Start the assembly by bottom or upper tile. Insert the assembled tile into the required place (from right of left) and overcome the strength of the fixing
spring. In order to repress the spring it is advisable to press the tile, preferably by both hands, behind the edge of the stove and move the tile with soft strokes by
palm into the right position (for repressing the springs it sometimes necessary to use force). Install the tile symmetrically – with identical overlaps on both sides of
the casing. As the last one put the central tile (or that one which touches the casing by two sides).
Caution: If during the operation of the stove, by dilation of materials, falls out any tile itself, it is advised to enhance the clamping strength of the springs by
appropriate springing.

8. GUARANTEE AND SERVICE

8.1. Generally
If the rules and instructions for installation, operation and maintenance indicated herein have been respected, the manufacturer (supplier) firm HS Flamingo s.r.o.
guarantee that for period 60 months from the moment of handing over to the user, the product shall have the qualities determined by technical standards, by the
present instructions and data indicated on production label.
8.2. Guarantee conditions
The guarantee applies to free repair of the stove, respectively repair of the claimed parts or components, where the defects were caused by defective material or
production defect. At unjustified complaints for repairs within the guarantee, such costs shall be sustained by the owner (customer).
8.3. Guarantee
If during the guarantee period occurs in your stove any functional defect or a defect of superficial treatment, you are advised to not repair it yourself. The repairs wi-
thin the guarantee period or posterior repairs shall be carried out by the manufacturer, which you can contact directly or through its sales agents. The manufacturer
does not grant its guarantee to damages and defects on the stoves or its parts, which were caused by:
- incorrect set up of the output of the stove for a given room (overheating or insufficient heating of the room)
- not respecting the respective legal norms regarding edification
- incorrect installation and assembly of the devices
- insufficient or strong draught in the chimney (connection must be realized according to the valid legal norms)
- realization of alterations or other, particularly additional, modifications of the fireplace or outlet of the flue gases
- intervents or modification of the unit by unauthorized persons
- not respecting rules and service instructions
- if additionally installed spare parts or accessories, which are not product of the firm HS Flamingo s.r.o
- using inappropriate fuels
- incorrect servicing, overloading and subsequent damage on the construction of the heating unit
- (For example burning the screens for draught directions, deformation of the stove construction)
- unprofessional manipulation, violent mechanical damage
- insufficient care of use of inappropriate cleaning agents
- vis maior (floods etc.)
8.4. How to claim the goods
At filing a complaint, it is necessary to indicate your exact address, phone number and to describe the defect. The claim shall be resolved only if the guarantee
certificate correctly filled including the date of purchase and stamp of the store or the sales slip (ev. invoice) is presented. At the purchase you are advised to fill in
the guarantee certificate legibly. On method and place of repair in order to judge the defect shall be decided in the service department and further, the proposed
measures shall be consulted with the owner of the unit. To the replacement of the product or to cancellation of the purchase contract apply the respective provisions
of the Civil Code and complaint rules.
9. PACKAGING OF THE FIRE STOVES – WASTE DISPOSAL
The fire stoves are delivered on wooden transport mat and are furnished with protective wooden crate. The fire stove is protected against climatic influences by PE foil
and paper box. Stabilization and compatibility of whole packaging for storage and transport is ensured by use of metal or plastic stripe. Disposal of the packaging: The
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