Customer Service & Warranty - Sterling Power USA BB122470 Benutzerhandbuch

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Customer Service & Warranty
Your 100 % satisfaction is our goal. We realise that every customer and circumstance is unique. If you
have a problem, question, or comment please do not hesitate to contact us. We welcome you to contact us
even after the warranty and return time has passed.
Product Warranty:
Each product manufactured by Sterling Power comes with at least a 2 year limited factory warranty. Certain
Products have a warranty period of time greater than 2 years. Each product is guaranteed against defects in
material or workmanship from the date of purchase. At our discretion, we will repair or replace free of
charge any defects in material or workmanship that fall within the warranty period of the Sterling Power
product. The following conditions do apply:
- The original receipt or proof of purchase must be submitted to claim warranty. If proof cannot be
located a warranty is calculated from the date of manufacture.
- Our warranty covers manufacture and material defects. Damages caused by abuse, neglect,
accident, alterations and improper use are not covered under our warranty.
- Warranty is null and void if damage occurs due to negligent repairs.
- Customer is responsible for inbound shipping costs of the product to Sterling Power either in the
USA or England.
- Sterling Power will ship the repaired or warranty replacement product back to the purchaser at
their cost.
If your order was damaged in transit or arrives with an error, please contact us ASAP so we may take care
of the matter promptly and at no expense to you. This only applies for shipping which was undertaken by
our company and does not apply for shipping organised by yourself. Please do not throw out any shipping
or packaging materials.
All returns for any reason will require a proof of purchase with the purchase date. The proof of purchase
must be sent with the returned shipment. If you have no proof of purchase call the vendor who supplied you
and acquire the appropriate documentation.
To make a claim under warranty, call our customer care line at ( USA 1-(207)-226-3500, England 01905
771771). We will make the best effort to repair or replace the product, if found to be defective within the
terms of the warranty. Sterling Power will ship the repaired or warranty replacement product back to the
purchaser, if purchased from us.
Please review the documentation included with your purchase. Our warranty only covers orders purchased
from Sterling Power. We cannot accept warranty claims from any other Sterling Power distributor. Purchase
or other acceptance of the product shall be on the condition and agreement that Sterling Power USA LLC
and Sterling Power LTD shall not be liable for incidental or consequential damages of any kind. Some states
may not allow the exclusion or limitation of consequential damages, so, the above limitations may not apply
to you. Additionally, Sterling Power USA and Sterling Power LTD neither assumes nor authorizes any
person for any obligation or liability in connection with the sale of this product. This warranty is made in lieu
of all other obligations or liabilities. This warranty provides you specific legal rights and you may also have
other rights, which vary from state to state. This warranty is in lieu of all other, expressed or implied.
Sterling Power USA
Sterling Power Products Ltd
Warranty Service Center
England
www.sterling-power-usa.com
www.sterling-power.com