Troubleshooting - Codonics Safe Label System 550I Handbuch

Troubleshooting

Problem: Startup fails.
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Check the external power supply and cables.
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Check the power switch on the rear panel.
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Verify that the SmartDrive is connected.
Problem: System will not power on.
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Replace the external power supply.
Problem: Login fails.
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Verify the user name.
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Verify the PIN.
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Verify that the user badge is correct and that its barcode quality is satisfactory.
Problem: The touch screen does not respond properly when touched.
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Run the Calibrate Screen utility.
Problem: The formulary fails to load or is invalid.
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A new formulary update package might have to be created and loaded. See your SLS
system administrator.
Problem: A drug container failed verification.
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The drug might have to be added to or corrected in the formulary.
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Make sure that the barcode on the drug is of good quality.
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CAUTION: This is a serios issue. Notify your SLS system administrator.
Problem: A test label or syringe label did not print correctly.
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Discard the label and try again.
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If the label print quality is bad: Run the Clean Nozzles utility, Replace the ink cartridge, and
Replace the label media.
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If the print is not aligned properly on the label, run the Adjust Label utility.
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If the wrong drug information is printed on the label, the drug might have to be corrected
in the formulary. See your SLS system administrator.
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CAUTION: This is a serious issue. Notify your SLS system administrator.
Problem: The barcode scanner is not scanning.
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Make sure the barcode is correctly positioned. The red cross-hair should line up with the
barcode and the container or syringe should be as close to the front cover as possible.
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Shutdown the system from the touch screen and then cycle power to the system.
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Make sure the quality of the barcode is good.
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Clean the scanner's glass window.
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The barcode symbology might not be supported. Contact Codonics Technical Support (+1
440.243.1198)
Problem: The label media is jammed.
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Clear the label jam. Refer to "Clearing a Label Jam".
Problem: The SLS will not connect to the network.
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Verify that the Ethernet cable or Wi-Fi adapter is connected.
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Verify that the SLS network settings are configured properly.
NOTE: For additional troubleshooting issues, refer to the Safe Label System User's Manual.