Can I bring the product on a plane?
No, passengers are prohibited from carrying lithium batteries with a capacity greater than
100 Wh on planes, according to international aviation regulations. The high capacity of this
product exceeds this limit, making it unsuitable for air travel. Users are advised to consider
alternative arrangements when planning trips requiring portable power solutions.
Is the product's actual output capacity the same as that stated in the User Manual?
The rated capacity mentioned in the User Manual represents the maximum theoretical
capacity of the product's power pack. However, due to natural energy losses during charging
and discharging processes, the actual output capacity is slightly lower than the rated value.
This is a standard characteristic of all battery-powered devices and does not indicate a fault
with the product. Users can still rely on the product for consistent and dependable power
supply within its specified operating range.
Troubleshooting and Solutions
Error Code: E02
Meaning: AC Output Off
Explanation:
To resolve this issue, ensure the device is charged or supplied with power within its rated
power range. After addressing the power requirements, press the AC button to restart the
product. If the device consistently requires higher power than what is provided, consider
switching to a product with a greater power output. For further assistance, it is recommended
to contact the customer service team.
Error Code: E07
Meaning: Output Overload Protection
Explanation:
This error typically occurs when the connected DC power supply exceeds the rated power
range of the device. To address this, disconnect the device, charge or supply power within the
correct power range, and then press the On/Off button to restore functionality.
Note:
If any warning messages persist after taking the recommended corrective steps, immediately
discontinue use to avoid further damage or safety risks. It is strongly advised not to attempt
charging or discharging the product under such circumstances. Instead, reach out to the
customer service team for further assistance and consultation to ensure safe and effective
troubleshooting.
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