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Warranty Conditions, Support & Service
ColorChecker Studio Warranty Conditions
X-Rite warrants this Product against defects in material and workmanship for a period of twelve (12) months from
the date of retail purchase from X-Rite or an X-Rite authorized reseller, unless mandatory law provides for longer
periods. The date of manufacture will be used as the beginning date of the warranty period unless you can provide
proof of the date of purchase. During such time, X-Rite will at its option repair or replace with a new, recertified or
refurbished product or part, any product or part determined to be defective.
X-Rite's warranties herein do not cover failure of warranted goods resulting from: (i) damage after shipment,
accident, abuse, misuse, neglect, alteration or any other use not in accordance with X-Rite's recommendations,
accompanying documentation, published specifications, and standard industry practice; (ii) using the device in an
operating environment outside the recommended specifications or failure to follow the maintenance procedures in
X-Rite's accompanying documentation or published specifications; (iii) repair or service by anyone other than X-Rite
or its authorized representatives; (iv) the failure of the warranted goods caused by use of any parts or consumables
not manufactured, distributed, or approved by X-Rite; (v) any attachments or modifications to the warranted goods
that are not manufactured, distributed or approved by X-Rite. Consumable parts and Product cleaning are also
not covered by the warranty. X-Rite's sole and exclusive obligation for breach of the above warranties shall be the
repair or replacement of any part, without charge, which within the warranty period is proven to X-Rite's reasonable
satisfaction to have been defective.
Repairs or replacement by X-Rite shall not revive an otherwise expired warranty, nor shall the same extend the
duration of a warranty. Customer shall be responsible for packaging and shipping the defective product to the
service center designated by X-Rite. X-Rite shall pay for the return of the product to Customer if the shipment is
to a location within the region in which the X-Rite service center is located. Customer shall be responsible for
paying all shipping charges, duties, taxes, and any other charges for products returned to any other locations.
Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the unit is within the
Warranty period must be presented to obtain warranty service. Do not try to dismantle the Product. Unauthorized
dismantling of the equipment will void all warranty claims. Contact the X-Rite Support or the nearest X-Rite Service
Center, if you believe that the unit does not work anymore or does not work correctly.
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