Remigo One Benutzerhandbuch Seite 10

Example of warranty certi cate:
Remigo, proizvodnja in trgovina, d. o. o.
Stanežiče 27e, 1210 Ljubljana - Šentvid,
Slovenia, EU
Warranty Certificate
Outboard serial number Bracket serial number
Warranty conditions
1. Extent of warranty
Remigo, d.o.o., Stanežiče 27e, 1210 Ljubljana Šentvid, Slovenia, guarantees the final purchaser of a RemigoOne outboard
motor that the product is free from material and manufacturing faults during the period stated below. Remigo will indemnify
the final purchaser for any expense for the repair of a material or manufacturing fault. This indemnification obligation does
not cover the incidental costs of a warranty claim or any other financial losses (e.g. costs for towing, telecommunications,
food, accommodation, loss of earnings, loss of time etc.).
The warranty ends two years after the date on which the product was delivered to the final purchaser. Products that are
used commercially or by public authorities - even if only temporarily - are excluded from this two-year warranty. In these
cases, the statutory warranty applies. The right to claim under warranty runs out six months after discovery of a fault.
Remigo decides whether faulty parts are to be repaired or replaced. Distributors and dealers who repair Remigo motors
have no authority to make legally binding statements on behalf of Remigo. Normal wear and tear and routine servicing are
excluded from the warranty.
Remigo is entitled to refuse a warranty claim if:
the warranty was not submitted properly (see Warranty process)
the product was not treated in accordance with the instructions (see User Manual)
the safety, operating and care instructions in the manual were not observed
the product was in any way altered or modified or parts and accessories were added that are not expressly permitted
or recommended by Remigo
previous services or repairs were not carried out by firms authorized by Remigo, or non-original parts were used unless
the consumer can prove that the facts that led to the warranty being void did not affect the development of the fault.
As well as the rights arising from this warranty, the customer also has legal warranty claim rights arising from the purchase
contract with the dealer which are not hampered by this warranty.
2. Warranty process
Adhering to the following warranty process is a prerequisite to the satisfaction of any warranty claims. Before dispatching
any apparently faulty goods, it is imperative to coordinate the delivery with Remigo. You can contact us by phone, email or
post. You can find the contact details at the end of the user manual. Please note that we are unable to deal with products
of which we have not been notified and will therefore refuse to accept the delivery.
To check a warranty claim and to process a warranty, we require a completed warranty certificate (this document),
complated warranty form and a proof of purchase.
The warranty certificate must show product serial numbers,
The warranty form must contain relevant serial number, your contact details and a brief description of the fault,
Proof of purchase must indicate the purchase and the date of purchase (e.g. till receipt, invoice or receipt).
When shipping , it must be noted that the Li-ion battery is classed as a UN hazardous item. Posting and packing must be in
accordance with the relevant directive. In this instance we recommend keeping the original Remigo packaging. We are
available to answer any questions regarding the warranty process - please write us on info
written on the last page of the user manual.
Example of warranty form:
Date of purchase:
Sold by:
Signature:
remigo.eu or use any contact
Marko Vrtovec
CEO, Remigo d.o.o.
Remigo, proizvodnja in trgovina, d. o. o.
Distributer
Stanežiče 27e, 1210 Ljubljana - Šentvid,
Slovenia, EU info & contact
Reg.: 8382379000
Bank: Delavska Hranilnica d. d., HDELSI22
Warranty Form
Dear Customer,
Your satisfaction with our products is very important to us. Should it happen that, despite all the care that we continually
apply in our production and testing, a product displays a defect, it is extremely important to us that we assist you quickly
and unbureaucratically.
So that we can examine your warranty claim and deal with warranty cases smoothly, we require your assistance:
▪ Complete this warranty form in full,
▪ Make available a copy of your proof of purchase (till receipt, invoice, receipt),
▪ Make sure that the transport packaging is appropriate.
Note when shipping batteries: Batteries are declared as dangerous goods of UN Class 9. Shipping via transport companies
must take place as per the Dangerous Goods regulations and must be in the original packaging.
Please note the warranty conditions described in the Warranty Certificate.
Contact data
First name
Street
County
Post code, town
Mobile phone
Complaint data
Serial number
Dealer company name
Exact product designation
Description of the problem (include error message, describe situation, include relevant details)
Surname
Country
E-mail
Date of purchase
Dealer address - post code, town, country
Operating hours (approx.)
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