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• Laundry quantity in the product is too
little. >>> Add more laundry to the
product.
• Excessive laundry is loaded in the
product. >>> Take out some of the laun-
dry from the product or distribute the
load by hand to balance it homogen-
eously in the product.
• Product is leaning on a rigid item. >>>
Make sure that the product is not leaning
on anything.
There is water leaking from the bottom
of the product.
• Water drain hose is clogged or twisted.
>>> Clean or flatten the hose.
• Pump filter is clogged. >>> Clean the
pump filter.
Product stopped shortly after the pro-
gramme started.
• Machine has stopped temporarily due to
low voltage. >>> Product will resume run-
ning when the voltage restores to the nor-
mal level.
Product directly drains the water it
takes in.
• Draining hose is not at adequate height.
>>> Connect the water draining hose as
described in the user manual.
No water can be seen in the product
during washing.
• Water is inside the invisible part of the
product. >>> This is not a failure.
Loading door cannot be opened.
• Loading door lock is activated because
of the water level in the product. >>>
Drain the water by running the Pump or
Spin programme.
• Product is heating up the water or it is at
the spinning cycle. >>> Wait until the pro-
gramme completes.
• Loading door may be stuck because of
the pressure it is subjected to. >>> Grab
the handle and push and pull the loading
door to release and open it.
• If there is no power, loading door of the
product will not open. >>> To open the
loading door, open the pump filter cap
and pull down the emergency handle po-
sitioned at the rear side of the said cap.
See Loading Door Lock [} 30]
Washing takes longer than specified in
the user manual. (*)
• Water pressure is low. >>> Product waits
until taking in adequate amount of water
to prevent poor washing quality due to
the decreased amount of water. There-
fore, the washing time extends.
• Voltage is low. >>> Washing time is pro-
longed to avoid poor washing results
when the supply voltage is low.
• Input temperature of water is low. >>>
Required time to heat up the water ex-
tends in cold seasons. Also, washing
time can be lengthened to avoid poor
washing results.
• Number of rinses and/or amount of rins-
ing water have increased. >>> Product in-
creases the amount of rinsing water
when good rinsing is needed and adds an
extra rinsing step if necessary.
• Excessive foam has occurred and auto-
matic foam absorption system has been
activated due to too much detergent us-
age. >>> Use recommended amount of
detergent.
Programme duration does not count-
down. (On models with display) (*)
• Timer may stop during water intake. >>>
Timer indicator will not countdown until
the product takes in adequate amount of
water. The product will wait until there is
sufficient amount of water to avoid poor
washing results due to lack of water.
Timer indicator will resume countdown
after this.
• Timer may stop during heating step. >>>
Timer indicator will not countdown until
the product reaches the selected temper-
ature.
• Timer may stop during spinning step. >>>
Automatic unbalanced load detection
system is activated due to the unbal-
anced distribution of the laundry in the
product.
EN / 39
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