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Verfügbare Sprachen
Problem
Solution
The machine produces
Perhaps the sieve in the centre of the pod holder
less coffee than before.
is clogged. If it is, unclog the sieve by holding the
pod holder under a running tap. If necessary, use a
washing-up brush or a pin to unclog the sieve.
Descale the machine (see chapter 'Descaling').
The SENSEO
®
coffee
You have not flushed the machine properly before
machine brews only a
first use. As a result, the boiler is not or only partly
small quantity of coffee or
filled. Flush the machine properly (see chapter
no coffee at all when I use
'Preparing the machine for use') before you brew
it for the first time.
another cup of coffee.
I cannot close the lid
Check if a used coffee pod sticks to the water
properly.
distribution disc. If this is the case, remove the used
pod.
Check if you have not put two coffee pods in the
1-cup pod holder q.
The machine has been
Contact the Philips Consumer Care Centre in your
stored in a room that was
country.
not frost-free.
The SENSEO
®
coffee is
Make sure that:
not strong enough.
you have used the correct number of pods and have
pressed the right button. Use 1 pod in combination
with the 1-cup pod holder q and the 1-cup button
q. Use 2 pods in combination with the 2-cup pod
holder qq and the 2-cup button qq;
the coffee pod or pods has/have been placed
properly in the centre of the pod holder, to prevent
water from escaping along de edge of the pod or
pods. When you use two coffee pods on top of
each other, make sure that the convex sides of both
pods point downwards and press the pods lightly
into the pod holder (see step 6 in chapter 'Using the
machine');
you have not used the same pod twice by accident;
the coffee in the pod is evenly distributed;
If you prefer a more robust flavour, SENSEO
pods with a stronger blend are available.
The SENSEO
®
coffee is
If you prefer a milder flavour, SENSEO
too strong.
with a milder blend are available.
The coffee is not hot
Do not use cups that are too large, as they cause the
enough.
coffee to get cold more quickly. When you use cups,
make sure they have a capacity of 150ml. When you
use a mug, make sure it has a capacity of 280ml.
To keep the coffee hot longer, preheat the cups with
hot water.
The machine spatters
Move the drip tray to a higher position so that the
when I brew coffee.
edge of your cup is closer to the spout.
I want to brew coffee in a
If you remove the drip tray, the mug may fit under
tall vacuum mug but this
the spout.
mug does not fit under
the spout.
Water and steam have
Your SENSEO
leaked from the bottom
and has drained all water for safety reasons. The
of the appliance in a fast
machine is blocked and does not function anymore.
way.
For assistance, please visit our website www.senseo.
com or take the machine to a Philips service centre.
5
®
coffee
®
coffee pods
®
machine has a technical malfunction
4222.200.0483.1
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