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Appendix A. Service and Support
The following information describes the technical support that is available for
your product, during the warranty period or throughout the life of the
product. Refer to your Lenovo Statement of Limited Warranty for a full
explanation of Lenovo warranty terms.
Online technical support
Online technical support is available during the life of your product through
the Lenovo Support Web site at http://www.lenovo.com/support.
During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your option is installed in a
Lenovo computer, you might be entitled to service at your location. Your
technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the Customer Support Center
will be withdrawn or made available for a fee, at Lenovo's discretion, 90 days
after the option has been withdrawn from marketing. Additional support
offerings, including step-by-step installation assistance, are available for a
nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number, and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
For a list of Service and Support phone numbers, "Worldwide telephone list"
on page B-15. Phone numbers are subject to change without notice. For the
most current phone numbers, go to http://www.lenovo.com/support and click
A-1
© Lenovo 2006. Portions © IBM Corp. 2005.
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