HP LaserJet Pro 4002d Serie Referenzhandbuch Seite 5

Help for USB connectivity issues during setup (Windows)
If the software is unable to find your printer during setup, check the following conditions
to resolve the issue.
Potential Issue
HP software is unable to find the
printer
Windows operating system is
out of date
Help and Support
For printer troubleshooting and videos,
visit the HP support site. Enter your
model name to find the printer.
The information contained herein is subject to change without notice.
1. Try searching again and wait patiently.
The software can only find the printer after the
drivers have been fully installed. This might take up
to 10 minutes.
2. To check the driver installation status:
a. Open Control Panel on your Windows computer.
b. Select Devices and Printers and find your new
printer. A loading icon will be displayed during
installation. When installation is complete, you
will get a Windows notification.
3. Return to the HP software and search again.
4. Select the printer when it appears. Follow the
instructions in the software to complete setup.
If the HP software is still unable to find the printer
after following the above steps:
Make sure your computer operating system is up to
date. If an update is available, install the latest version.
• If your update preference is turned off, turn on
computer updates.
• An older version of the operating system might
take longer to install drivers.
• You might need to restart your computer after the
update.
After the update, open the HP software and select Add
Printer to search again.
Select the printer when it appears. Follow the
instructions in the software to complete setup.
hp.com/support/lj4001-4004
Solution
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