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WARRANTY AND REPAIR:
All Innovative Concepts & Design LLC products are designed and manufactured to the
highest standards in the industry. With proper care and maintenance, your product
will provide years of reliable service.
LIMITED WARRANTY
A. Innovative Concepts & Design LLC guarantees its products to be free from
defects in materials and workmanship for one (1) year from the original
purchase date. Exceptions: Laser assemblies on CD Players, cartridges, and
crossfaders are covered for 90 days.
B. This limited warranty does not cover damage or failure caused by abuse, misuse,
abnormal use, faulty installation, improper maintenance, or any repairs other
than those provided by an authorized Innovative Concepts & Design LLC Service
Center.
C. There are no obligations of liability on the part of Innovative Concepts & Design
LLC for consequential damages arising out of or in connection with the use or
performance of the product or other indirect damages with respect to loss of
property, revenues, of profit, or costs of removal, installation, or reinstallation.
All implied warranties for Innovative Concepts & Design LLC, including implied
warranties for fitness, are limited in duration to one (1) year from the original
date of purchase, unless otherwise mandated by local statutes.
RETURN/REPAIR
A. In the U.S.A., please call our helpful Customer Service Representatives at (732)
346-0061, and they will be happy to give you a return Authorization Number
(RA#) and the address of an authorized service center closet to you.
B. After receiving an RA#, include a copy of the original sales receipt, with defective
product and a description of the defect. Send by insured freight to: Innovative
Concepts & Design LLC and use the address provided by your customer service
representative. Your RA# must be written on the outside of the package, or
processing will be delayed indefinitely!
C. Service covered under warranty will be paid for by Innovative Concepts & Design
LLC and returned to you. For non-warrantied products, Innovative Concepts &
Design LLC will repair your unit after payment is received. Repair charges do not
include return freight. Freight charges will be added to the repair charges.
D. On warranty service, you pay for shipping to Innovative Concepts & Design LLC,
we pay for return shipping within the continental United States. Alaska, Hawaii,
Puerto Rico, Canada, Bahamas, and the Virgin Islands will be charged for freight.
E. Please allow 2-3 weeks for return of your product. Under normal circumstances
your product will spend no more than 10 working days at Innovative Concepts &
Design LLC. We are not responsible for shipping times.