Warranty Statement - Prozis GUSTO Handbuch

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TECHNICAL
CAUSE
PROBLEM
The mill does Faulty battery
not work. placement.
The batteries
are empty.

Warranty statement

All electrical and electronic items commercialized by
Prozis, via www.prozis.com, are covered by the warranty
applicable to the purchase and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of
Prozis' warranty for final consumers.
The warranty is valid exclusively for the consumer who
purchase the product for non-professional purposes.
WARRANTY PERIOD
Prozis guarantees that the product is to remain free from
material and production defects for a 2-year period,
counting from the date of initial purchase by a consumer
and the respective delivery, or for longer if legally
established by the applicable national law.
In the event that repair is required, this 2-year period is
suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged
use of the product's consumable components, such
as batteries, is not covered by this warranty unless the
malfunction is caused by faulty design, materials or
production.
HOW TO MAKE A CLAIM
If the need rises to exercise the rights conceded to
you through this warranty, contact the Prozis customer
service via the communication channels provided on
the Prozis website, and follow the provided instructions
or recommendations. Contact and technical assistance
information is also provided at the end of this warranty.
Any claims made regarding this warranty will only be
valid if proof of purchase is presented by the original
customer.
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SOLUTION
Check if the
batteries are
properly placed.
Replace the old
batteries with
new ones.
This proof of purchase may be original invoice or receipt,
as long as it includes information regarding the date of
purchase and the product's model name.
WARRANTY REPAIRS
Any repairs made under this warranty cannot be made
by third parties. This warranty does not apply to any
repairs, or damage caused directly by such repairs, that
have impacted or caused the damage that is the subject
of the respective warranty claim.
EXCLUSIONS
The following situations are not covered by this warranty:
1. Any wear and tear of parts and components resulting
from normal product use.
2. Cracks, dents, scratches, and other types of
superficial damage that only affect the product's
appearance.
3. Any malfunction caused by inappropriate use of
the product that does not comply with user manual
instructions.
4. Use and storage of the product not complying with
user manual instructions.
5. Opening of the product by a third party who is not
authorized to proceed to its repair.
6. Altering or changing parts or components, whether
internal or external.
7. Damage caused by battery leakage resulting from
the breaking of any of its components, or from
product misuse.
8. Malfunction or damage due to reasons that cannot
be ascribed to the production or design of the
product.
9. Use of the product in the context of a business,
occupation or commerce.
10. Malfunction due to use that does not comply with
the technical or security norms in force, or with user
manual instructions.
The services provided by Prozis in order to repair or fix
any fault or malfunction resulting from the verification
of any of the aforementioned excluded situations will be
subject to payment of labor, transport and component
costs.
The customer shall bear all risks of loss and damage to
the product during transportation to Prozis. This warranty
will be void if the returned product arrives with labels or
stickers that have been removed, damaged, tampered
with or modified in any way.
LIMITED RESPONSIBILITY
Prozis cannot be held responsible for indirect damage or
loss due to usage of the product.
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