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5. Removing the disk drive from the system
• Before switching the disk drive off, all files and applications must be closed.
• If necessary, log the disk drive off the operating system.
• Once this has been done, press the On/Off switch (Does not apply for all designs).
CAUTION!
Removing or switching off the disk drive while data is being read or written can cause
loss of data. We do not assume any liability for lost data.
6. Service
6.1. Debugging
Should problems occur during the setting up or use of your hard disk drive, please
ensure that ...
• your computer and your operating system are working properly.
• that the disk drive is connected up correctly and switched on.
• that all the necessary updates are applied for your software and hardware.
6.2. Frequently asked questions
How do I know whether the motor in my disk drive is working?
You should hear a soft whirring after switching the disk drive on.
What do I need to do if my computer does not recognize the disk drive?
Make sure that the software for the disk drive is installed correctly. Switch your
computer off and restart it.
What purpose does the Scandisk utility serve?
Scandisk is used to check the hard disk for errors. Should Scandisk find errors
when checking the disk, there might be a problem with your hard disk.
What should I do if my hard disk is not formatted with the full capacity?
In that case you should check whether your operating system and the file system
support the values you selected.
See more: www.cnmemory.de
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6.3. Technical support
Should you not be able to resolve the problem using the information in our operating
manual please contact us, making sure that you have the following information to hand:
• operating system and configuration of your computer
• designations of any additional peripheral devices you are using
• (error) messages appearing on the screen
• designation of the software that was being used when the error occurred
• steps that you have undertaken to solve the problem
• your customer number (if available)
• purchase date and item number of your hard disk drive
7. Legal information
7.1. Warranty terms
The invoice represents proof of initial purchase and should be kept in a safe place.
It will be required for obtaining any warranty services.
If the product is passed on to another user, this user will have the right to claim
warranty services for the remainder of the warranty period. The invoice as well as this
declaration should be handed over to that person together with the device.
We guarantee that this product is in an operational condition and that it conforms to the
enclosed documentation in terms of its technical characteristics.
If original spare parts are purchased, the remaining warranty period will apply to these
spare parts on submission of the proof of purchase.
If you send in this product to obtain warranty services, you may want to remove
programs, data and removable storage media first. We cannot exclude the loss of
data contained on storage media enclosed with the product. Products sent in without
accessories will be replaced without accessories.
This warranty does not cover the following: damage caused by accident, catastrophes,
vandalism, misuse, improper use, contravention of the safety and care instructions,
changes caused by software, viruses or another device or accessory as well as other
modifications made without our consent.
We give neither explicit nor implicit guarantees with respect to this product and its
quality, performance, saleability or suitability for a specific purpose.
In some countries the exclusion of implicit guarantees is not admissible by law. In that
case, the validity of all explicit and implicit guarantees is limited to the warranty period.
The validity of all guarantees ends with the end of that period. In some countries the
limitation of the validity period of implicit guarantees is not admissible by law, which
means that the above limitation will not apply.
7.2. Liability limitation
The content of this operating manual is subject to change without notice to allow for
technical progress. We do not assume responsibility for any consequential damage
resulting from any errors or omissions in the information provided in this manual.
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