Troubleshooting & Support - V7 HB600S Handbuch

Troubleshooting & Support
Headphones will not power on:
• Be sure the headphones are fully charged.
My mobile device is unable to find the Bluetooth headphones
• Confirm the headphones are in pairing mode (blue/red indicator lights flashing).
• Remove "V7 HB600S" from your phone's Bluetooth device list and try again.
• If the model still does not appear, restart the headset and phone, then try again.
After successfully pairing, the headphones disconnect
• Be sure the battery has adequate power and recharge.
• Headphones must be within 10m of most mobile devices.
• Connections may be affected by obstructions such as walls or other electronic devices. Try moving closer to the device you are connected to.
When answering a call, I cannot hear anything
• Ensure the mobile device is connected to the V7 HB600S headphones and not on phone's speaker or other audio option.
• Increase the volume on your mobile device.
There is no sound when listening to music
• Increase the volume on your headphones or the mobile device.
• Reestablish the Bluetooth wireless connection between the headphones and your mobile device.
• Check if the audio app has paused or stopped playback.
Headphones will not charge
• Confirm that the charging cable is operational or undamaged.
• Ensure that the USB charging cable is fully seated in the headphones and wall charger ports.
• Confirm that the USB port is outputting power. Some USB ports shut off when the PC is off.
Find support for the V7 HB600S at v7world.com
10