E-Trailer SMART-Trailer Typ E-Connect Produkthandbuch Seite 29

Problem
The E-Connect
does not work
Switch the E-Connect off and then on again to check if the problem is resolved.
Contact one of our approved service partners (see www.e-trailer.nl) if the disruption
persists after you have carried out the steps mentioned above. Describe the
complaint as accurately as possible and state the serial number of the device (see
the reverse side of the E-Connect and/or smartphone application) and the date of
purchase (see the sales receipt).
To enable the manufacturer to validate the status of the warranty, the consumer
must either bring or ship the device by post to the service partner, at own risk. If the
device still falls under the warranty, the manufacturer will bear the shipment costs
of the device to the factory and back to the customer. If the device is no longer
covered by the warranty, the manufacturer will advise the customer of the repair
costs that fall outside the coverage. In this case, the shipment costs are borne by
the customer.
A detailed overview of all warranty conditions is provided at www.e-trailer.nl.
Possible cause
The E-Connect is
not connected to
a 12 VDC power
supply
There is no
Bluetooth
connection
Incorrect
calibration
REMARK
Keep the sales receipt safe and sound! It is your proof of
purchase and is also required if you need to validate the
warranty.
Solution
Check the cables as well as the
switch and power supply
Check if the Bluetooth can connect to
the smartphone
Ensure that you are in the vicinity
(maximum 10 metres away) of the
E-Connect
Start the calibration according
to Step 5 (see Part 6: Operation)
English 29