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3 FAQ and SUPPORT
3.1 FAQ
What can I do if the system does not detect the HDD?
Situation
What can I do if the
system does not
detect the HDD?
We have changed the password but do not remember the new password, how can we access the system?
Situation
We have changed
the password but do
not remember the
new password, how
can we access the
system?
We are not getting any video signal on the DVR, what is wrong?
Situation
We are not getting
any video signal on
the DVR, what is
wrong
Can the DVR have problems if it gets too hot, how can I prevent this?
Situation
Can the DVR have
problems if it gets
too hot, how can I
prevent this?
My remote control does not work when the DVR is in Live mode but the front panel buttons are working,
what is wrong?
Situation
My remote control
does not work when
the DVR is in Live
mode but the front
panel buttons are
working, what is
wrong?
Can I use the hard drive from my PC in the DVR?
Situation
Can I use the hard
drive from my PC in
the DVR?
Check the data and power cables and make sure they are securely
connected.
For new H.D.D, you have to format it first.
Make sure that the power of adaptor is correct, 12V/5A.
If you forget system password, enter 101101 into the password field to reset the
password.
Check to make sure the cables are securely connected to the BNC ports on the
DVR. You can also try another cable to make sure there is not a problem with the
cable. Make sure you have selected the correct video format for your country
(NTSC or PAL), is the USA we use NTSC.
The DVR has a fan to help it dissipate heat while it is working. Please place the
DVR in a place where there is good air circulation and away from high
temperatures to increase stability and life of the DVR.
Make sure nothing is blocking in front of LED on the remote or the receiver on the
DVR, if both are ok, check the batteries.
You can if the hard drive is the same type and the size is supported by the DVR. If
you install it in the DVR it will be formatted for use in the DVR and the PC will not
be able to read it.
Solution
Solution
Solution
Solution
Solution
Solution
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