Troubleshooting - xtpower XT-400Wh Anleitung

7. Troubleshooting

If your device can be charge with this portable power supply, follow these steps:
1. Make sure the Master Power Button is turned on.
2. Ensure the output port is turned on. The green LED light indicating its state should be lit up.
3. Check the battery capacity display. If it is at 20% or below, you need to charge the portable
power supply first.
4. Verify your device is suitable to be charged with this product. All the output ports have their own
maximum power output. Check them to ensure your device is compatible.
If you are still experiencing trouble with this product after checking the TROUBLESHOOTING as
below, please contact us.
Failure
Failure Cause
Code
E01 System over-temperature protection
E02 Battery Over Voltage Protection
E03 Battery Damage Protection
E04 1st Battery String Over-Voltage
E05 2nd Battery String Over-Voltage
E06 3rd Battery String Over-Voltage
E07 1st Battery String Low Voltage
E08 2nd Battery String Low Voltage
E09 3rd Battery String Low Voltage
Low Temperature Discharging
E10
Protection
E11 Battery Low Voltage Protection
E12 Inverter Over Current Protection
Troubleshooting
Check the ambient temperature if higher
than 45°C. Output will start again, if the
product cools down.
Disconnect the charger and restart it
Contact us
Disconnect the charger and restart it
Disconnect the charger and restart it
Disconnect the charger and restart it
Charge it in time and restart it after fully
charged
Charge it in time and restart it after fully
charged
Charge it in time and restart it after fully
charged
Check if the ambient temperature is lower
than -20°C
Charge it in time and restart it after fully
charged
Check if the AC output overload or short-
circuit
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