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Warranty Information
The THARO H-400/H-600 Printers are warranted against defects in material or workmanship for 12
months (365 days) from the date of original shipment by THARO SYSTEMS, INCORPORATED. This
warranty does not cover normal wear and tear and shall be null and void if the equipment is
modified, improperly installed or used, damaged by accident or neglect, or in the event any parts are
improperly installed or replaced by the user.
Since Printhead wear is part of normal operations, a Printhead warranty of 3 months (90 days) from
the date of original shipment by THARO SYSTEMS, or 25,000 linear meters of use, whichever comes
first. To qualify for this warranty, the Printhead must be returned to THARO or another authorized
service center. Although the user is not required to purchase THARO brand supplies (media and/or
ribbons), to the extent it is determined that the use of other supplies (media and/or ribbons) shall
have caused any defect in the thermal Printhead for which a warranty claim is made, the user shall
be responsible for THARO's customary charges for labor and materials to repair such defect. To the
extent that it is determined that failure to follow the preventive maintenance schedule and
procedures listed in the User Guide shall have caused any defect in the thermal Printhead for which a
warranty claim is made, this limited warranty shall be void. Any Printhead returned to THARO with
scratches or abrasions on the Printhead at the point of failure will be deemed abused and no
warranty replacement will be provided.
THARO SYSTEMS' SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE TO FURNISH PARTS
AND LABOR FOR THE REPAIR OR REPLACEMENT OF PRODUCTS FOUND TO BE DEFECTIVE IN
MATERIAL OR WORKMANSHIP DURING THE WARRANTY PERIOD.
As a condition of this warranty, the user must: (a) obtain a THARO Return Authorization for the
Printer, or subassembly(s);
(b) ship the Printer or subassembly(s), transportation prepaid to the
authorized service location; and (c) include with the Product or subassembly(s) a written description
of the claimed defect. Unless THARO SYSTEMS authorizes return of the entire Product, the user shall
return only the subassembly(s). Products returned shall be packaged in the original packing and
shipping container or comparable container. In the event equipment is not so packaged or if shipping
damage is evident, it will not be accepted for service under warranty. Surface transportation charges
for the return of the Printer to the customer shall be paid by THARO SYSTEMS within the 48
contiguous states and the District of Columbia. Customer shall pay shipping costs, customs
clearance, and other related charges outside the designated area. If THARO SYSTEMS determines
that the Product returned to it for warranty service or replacement is not defective as herein defined,
BUYER shall be subject to a minimal labor charge and all costs of handling and transportation.
Warranty Exclusions and Conditions
The above warranties are in lieu of all other warranties, expressed or implied, oral or written,
statutory or otherwise, including any implied warranty of merchant-ability or fitness for a
particular purpose.
THARO SYSTEMS shall not be responsible for the specific application to which any Products are
applied, including but not limited to compatibility with other equipment.
All statements, technical information and recommendations relating to THARO Products are based
upon tests believed to be reliable but do not constitute a guarantee or warranty.
THARO SYSTEMS SHALL NOT, UNDER ANY CIRCUMSTANCES WHATSOEVER, BE LIABLE TO
BUYER OR ANY OTHER PARTY FOR LOST PROFITS, DIMINUTION OF GOODWILL OR ANY
OTHER SPECIAL OR CONSEQUENTIAL DAMAGES WHATSOEVER WITH RESPECT TO ANY
CLAIM HEREUNDER. IN ADDITION, THARO SYSTEMS' LIABILITY FOR WARRANTY CLAIMS
SHALL NOT, IN ANY EVENT, EXCEED THE INVOICE PRICE OF THE PRODUCT CLAIMED
DEFECTIVE, NOR SHALL THARO SYSTEMS BE LIABLE FOR DELAYS IN REPLACEMENT OR
REPAIR OF PRODUCTS
No salesperson, representative or agent of THARO SYSTEMS is authorized to make any guarantee,
warranty, or representation in addition to the foregoing warranty.
NO WAIVER, ALTERATION, ADDITION, OR MODIFICATION OF THE FOREGOING WARRANTIES
SHALL BE VALID UNLESS MADE IN WRITING AND SIGNED BY AN EXECUTIVE OFFICER OF
THARO SYSTEMS.
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