Troubleshooting the FastPack
Display
"Unable to Read
Barcode"
"Invalid Label"
"Unknown Test"
"Restricted test type
due to temp"
"Missing Pack"
"Motor Failure"
"PMT Background
High _ _ _"
"PMT Failure"
"Shutter Failure"
"Pressure Failure"
"Remove FastPack"
58
6 5000159
R ev.
0 07
( 06/15)
IP System
®
Cause
•
B ar
c ode
l abel
i s
i llegible.
•
R eader
n on-‐functional.
•
W rong
t est-‐type
p ack.
•
C orrect
s oftware
v ersion
n ot
i nstalled.
Operator
a ttempted
t o
r un
a
F astPack
test
t hat
i s
i ncompatible
w ith
t he
temperature
o f
t he
a nalyzer.
There
i s
n o
p ack
i n
t he
a nalyzer.
Motor
h as
f ailed.
PMT
b ackground
r eading
i s
h igh
d uring
self-‐diagnostic
o r
a t
b eginning
o f
a
t est.
This
m ay
r esult
f rom
c ontamination,
leakage
o f
a mbient
l ight
i n
t he
a nalyzer,
or
a ttempting
t o
u se
a
p reviously
u sed
FastPack®
I P.
PMT
F ailure;
L ight
L eak.
Shutter
F ailure
System
h as
a
s evere
p ressure
l eak.
A ir
pump
n ot
f unctioning.
®
A
F astPack
I P
i s
i n
t he
a nalyzer
w hen
attempting
t o
r un
d iagnostics.
Action
•
C heck
t o
s ee
i f
b ar
c ode
i s
d efaced.
•
R eposition
b arcode
l abel
a pprox.
⅛ -‐
inch
l ower
a nd
r e-‐try.
• If
P lexiglas
b arcode
w indow
i s
p resent,
use
a
s tandard
f lat
h ead
s crewdriver
t o
remove
t he
w indow
a nd
r e-‐try.
®
•
V erify
t hat
F astPack
I P
a nd
C alibrator
card
a re
o f
t he
s ame
t est-‐type.
•
C ontact
S ystem
S upport
®
Attempt
t o
r un
t he
F astPack
analyzer
t hat
i s
t emperature
c ompatible.
®
Insert
F astPack
I P.
Run
d iagnostic.
I f
i t
f ails,
c ontact
S ystem
Support.
Ensure
t hat
t he
u sed
F astPack
still
i n
t he
I nstrument.
E nsure
t hat
t he
instrument
i s
n ot
i n
d irect
s unlight.
Follow
c leaning
p rocedure.
R un
s elf-‐
diagnostic.
C ontact
S ystem
S upport
i f
message
p ersists.
Ensure
t hat
t he
a nalyzer
i s
n ot
i n
d irect
sunlight.
C ontact
S ystem
S upport.
Contact
S ystem
S upport.
Contact
S ystem
S upport.
®
Remove
F astPack
I P.
U pon
c losing
d oor,
diagnostics
w ill
a utomatically
b egin.
®
o n
a n
®
I P
i s
n ot