Austria Email SH-1,5 Montage- Und Bedienungsanleitung Seite 11

3. Warranty requirements
Effective warranty requires that the heating element was installed according to the instal-
lation and operating instructions by qualified personnel authorized by Austria Email and
that it was properly operated.
The appliance may not have been purchased second-hand.
4. Warranty claims
If warranty claims are to be demanded, the nearest customer service location or authori-
zed dealer of Austria Email must be notified. Austria Email reserves the right to decide
whether a faulty part shall be replaced or repaired, or whether a faulty appliance shall be
exchanged with an equivalent, faultless appliance. Moreover, Austria Email reserves the
right to demand that the customer send in the rejected parts or the appliance. Austria
Email must confirm a case of warranty. For this purpose, the individual case must be
transmitted to Austria Email.
5. Exceptions
The following do not entitle the customer to a warranty claim:
color differences
normal wear and tear
broken glass and plastic parts such deviations from the norm that only insignificantly
reduce the value or the operability
transport damages due to extraneous causes
mechanical damages, damages caused by frost and damages caused by one-time
exceeding of the operating pressure stated on the rating plate
damages caused by dry operation
damages caused by calcification
damages due to chemical or electrochemical influences
damages due to incorrect voltage, lightning stroke, voltage surges
damages caused by the intrusion of foreign objects or electromechanical influences
corrosion damage due to aggressive, non-potable water
damages caused by delayed renewal of the protective anode of the hot water tank
In the case of third-party interventions not expressly ordered by Austria Email, the
warranty shall become null and void even if this intervention is by a licensed electrici-
an.
Austria Email shall not accept repair and replacement part costs from third parties.
The provision of warranty services does not renew or prolong the warranty period.
Claims going beyond the warranty, in particular claims for damages and consequenti-
al damages, are excluded to the extent to which this is lawfully permitted.
The general terms and conditions of Austria Email shall remain applicable in their ent-
irety to the extent to which they are not altered by these terms of warranty. Services
performed outside the scope of the terms of warranty shall be charged.
6. Warranty exclusions
Claims going beyond or claims different from those mentioned above for the warranty are
excluded.
Austria Email shall not be liable for business interruptions, loss of profit, loss of data and
information.
7. Costs
In cases where a repair becomes necessary, please provide the warranty certificate and
proof of purchase; transport costs and responsibility are for your account. During the
warranty period, Austria Email shall bear the material costs that arise from the repair of
the appliance by an authorized workshop.
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