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Intel, Celeron, and Pentium are trademarks of bound by the terms of the HP End User License Not all features are available in all editions or Intel Corporation in the U.S. and other Agreement (EULA).
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
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Processor configuration setting (select products only) IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor.
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Processor configuration setting (select products only)
Table of contents 1 Welcome ............................... 1 Finding information ............................... 2 2 Components for the HP 250 Series Notebook ....................3 Locating hardware ..............................3 Locating software ..............................3 Right ..................................4 Left ..................................5 Display ..................................7 Top ..................................8 TouchPad .............................
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Connecting to a WLAN ........................29 Using HP Mobile Broadband (select products only) ................29 Using HP Mobile Connect Pro (select products only) ................ 30 Using GPS (select products only) ...................... 30 Using Bluetooth wireless devices (select products only) ..............30 Connecting Bluetooth devices ..................
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Setting password protection on wakeup ................ 44 Using battery power .......................... 44 Finding additional battery information ................44 Using HP Battery Check ....................45 Displaying the remaining battery charge ............... 45 Maximizing battery discharge time ................45 Managing low battery levels ................... 45 Identifying low battery levels ..............
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Using HP Recovery media to recover ................67 Changing the computer boot order ................68 Removing the HP Recovery partition (select products only) ......... 69 11 Computer Setup (BIOS), TPM, and HP Sure Start .................... 70 Using Computer Setup ............................70 Starting Computer Setup ........................70 Navigating and selecting in Computer Setup ...................
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TPM BIOS settings (select products only) ......................73 Using HP Sure Start (select products only) ......................73 12 Using HP PC Hardware Diagnostics (UEFI) ..................... 74 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............74 13 Specifications ............................76 Input power ................................76 Operating environment ............................
For more information, see Using antivirus software on page Get to know your computer—Learn about your computer features. See Components for the HP 250 ● Series Notebook on page 3 Screen navigation on page 33 for additional information.
Go to http://www.hp.com/go/orderdocuments. *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments.
Components for the HP 250 Series Notebook Locating hardware To find out what hardware is installed on your computer: Type device manager in the taskbar search box, and then select the Device Manager app. ▲ A list displays all the devices installed on your computer.
Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Chapter 2 Components for the HP 250 Series Notebook...
Left Component Description Power connector Connects an AC adapter. Battery light When AC power is connected: White: The battery charge is greater than 90 percent. ● Amber: The battery charge is from 0 to 90 percent. ● Off: The battery is not charging. ●...
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Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides. NOTE: When a device is connected to the jack, the computer speakers are disabled. Chapter 2 Components for the HP 250 Series Notebook...
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Components for the HP 250 Series Notebook...
Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light Amber: Computer sound is off. ● Off: Computer sound is on. ●...
To learn more about your power settings, see your power options. Type power in the taskbar search box, and then select ▲ Power and sleep settings. ‒ or – Right-click the Start button, and then select Power Options. Chapter 2 Components for the HP 250 Series Notebook...
Special function keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lock key, or the key. Using the hot keys on page Windows key Opens the Start menu.
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Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. Chapter 2 Components for the HP 250 Series Notebook...
Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Speakers (2) Produce sound. Bottom...
Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Chapter 2 Components for the HP 250 Series Notebook...
Components for the HP 240 Series Notebook Locating hardware To find out what hardware is installed on your computer: Type device manager in the taskbar search box, and then select the Device Manager app. ▲ A list displays all the devices installed on your computer.
Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Chapter 3 Components for the HP 240 Series Notebook...
Left Component Description Power connector Connects an AC adapter. Battery light When AC power is connected: White: The battery charge is greater than 90 percent. ● Amber: The battery charge is from 0 to 90 percent. ● Off: The battery is not charging. ●...
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Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides. NOTE: When a device is connected to the jack, the computer speakers are disabled. Chapter 3 Components for the HP 240 Series Notebook...
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 3 Components for the HP 240 Series Notebook...
Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light Amber: Computer sound is off. ● Off: Computer sound is on. ●...
To learn more about your power settings, see your power options. Type power in the taskbar search box, and then select ▲ Power and sleep settings. ‒ or – Right-click the Start button, and then select Power Options. Chapter 3 Components for the HP 240 Series Notebook...
Special function keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key or the key. Using the hot keys on page Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
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Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. Chapter 3 Components for the HP 240 Series Notebook...
Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Front Component Description Memory card reader Reads optional memory cards that store, manage, share, or access information. Chapter 3 Components for the HP 240 Series Notebook...
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. Service label—Provides important information to identify your computer.
In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that ●...
(PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer.
To use HP Mobile Connect Pro, your computer must have a SIM card and the HP Mobile Connect app. For more information about HP Mobile Connect Pro and where it is available, go to http://www.hp.com/go/mobileconnect.
NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some devices may have additional requirements; refer to the documentation provided with the device. Connecting to a wired network Select products may allow wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable.
Plug the modem cable into the RJ-11 telephone wall jack (2). NOTE: If the modem cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. Connecting a country- or region-specific modem cable adapter Telephone jacks vary by country or region.
Screen navigation You can navigate the computer screen in the following ways: Use touch gestures directly on the computer screen (select products only) ● Use touch gestures on the TouchPad ● Use keyboard and optional mouse (mouse purchased separately) ● Use an on-screen keyboard (select products only) ●...
Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your ● fingers together. Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your ●...
Four-finger tap (TouchPad only) Use the four-finger tap to open the action center. Tap four fingers on the Touchpad to open the action center and view current settings and notifications. ● Three-finger swipe (TouchPad only) Use the three-finger swipe to view open windows and to switch between open windows and the desktop. Swipe 3 fingers away from you to see all open windows.
Using the keyboard and optional mouse The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and key combinations to perform specific functions.
Entertainment features Use your HP computer for business or pleasure to meet with others via the webcam, mix audio and video, or connect external devices like a projector, monitor, TV, or speakers. See Components for the HP 250 Series Notebook on page 3...
Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. Connecting video devices by using a VGA cable (select products only) NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased separately.
Press fn+f4 to alternate the screen image between 4 display states: PC screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and the external device. ● Extend: View the screen image extended across both the computer and the external device. ●...
Connect the other end of the cable to the high-definition TV or monitor. Press fn+f4 to alternate the computer screen image between 4 display states: PC screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and the external device. ●...
Discovering and connecting to Miracast-compatible wireless displays (select products only) NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the documentation that came with your TV or secondary display. To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow the steps below.
Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external memory card. NOTE: You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state.
Select computer products can switch between graphic modes to increase battery life. Finding additional battery information To access battery information: Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Chapter 7 Power management...
Select My PC, select the Diagnostics and Tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the results of the examination.
● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP ● Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer.
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Turn the computer upside down on a flat surface, with the battery bay toward you. Slide the battery lock latch (1) to unlock the battery, and then slide the battery release latch (2) to release the battery. NOTE: The battery release latch automatically returns to its original position. Remove the battery from the computer (3).
Replacing a battery HP Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions include a warranty ID.
NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the computer box. External AC power is supplied through an approved AC adapter or an optional docking or expansion device. Connect the computer to external AC power under any of the following conditions: When charging or calibrating a battery ●...
If the computer is stolen, Computrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use Computrace. For information about ordering the Computrace software, go to http://www.hp.com. Computer risk...
● password for any other application or website. Use the Password Manager feature of HP Client Security to store your user names and passwords for ● your websites and applications. You can securely read them in the future if they cannot be remembered.
To set, change, or delete this password, follow these steps: Setting a new BIOS administrator password Start Computer Setup. Computers or tablets with keyboards: ● Turn on or restart the computer, and when the HP logo appears, press to enter Computer ▲ Setup. Tablets without keyboards: ●...
Turn on or restart the computer, and when the HP logo appears, press to enter Computer ▲ Setup. Tablets without keyboards: ● Turn off the tablet. Press the power button in combination with the volume down button until ▲ the Startup menu is displayed, and then tap F10 to enter Computer Setup.
To set a DriveLock password in Computer Setup, follow these steps: Start Computer Setup. Computers or tablets with keyboards: ● Turn off the computer. Press the power button, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● Turn off the tablet.
For select products, you may need to follow these instructions to enable DriveLock. Start Computer Setup. Computers or tablets with keyboards: ● Turn off the computer. Press the power button, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● Turn off the tablet.
Entering a DriveLock password (select products only) Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter.
Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer. For more information about computer viruses, access the HP Support Assistant. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network.
Using HP Client Security (select products only) HP Client Security software is preinstalled on your computer. This software can be accessed through the HP Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data.
HP Client Security's Credential Manager. Refer to the HP Client Security software Help. After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications.
● You move the computer with the display closed while the computer is running on battery power. ● A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Only internal hard drives are protected by HP 3D DriveGuard.
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. Turn off the computer. Disconnect AC power. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface.
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If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when ● you are allowed to use your computer. In-flight computer use is at the discretion of the airline. If you are shipping the computer or a drive, use suitable protective packaging and label the package ●...
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.
An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
12 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
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Use the categories listed to find your product. – or – Click Find Now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications.
14 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
15 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies.
57 caring for your computer 61 Audio 38 cleaning your computer 61 electrostatic discharge 77 audio-out (headphone)/audio-in components for the HP 240 Series esc key, identifying 11, 23 (microphone) combo jack, Notebook external AC power, using 48 identifying 5, 17...
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(headphone)/audio-in Miracast 41 system 66 (microphone) combo 5, 17 USB flash drive 67 network 5, 17 using HP Recovery media 65 RJ-45 (network) 5, 17 network jack, identifying 5, 17 recovery media num lock key, identifying 36 creating 64...
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Disk Cleanup 60 Disk Defragmenter 60 unresponsive system 42 firewall 57 updating programs and drivers 61 HP 3D DriveGuard 60 USB 3.0 port 5, 17 software updates, installing 58 USB legacy support 70 sound settings, using 38 USB ports, identifying 4, 5, 16, 17...