Troubleshooting; Dab Digital Radio - Revo BLIK Bedienungsanleitung

BLIK RS Manual.qxd
English

Troubleshooting

Wi-Fi Internet Radio
If you are experiencing any problems with
your BLIK RadioStation please read the
following 'troubleshooting' guide.
Alternatively you can visit the support
section of the Revo website
(www.revo.co.uk) or call our technical
support staff on 01555 66 61 61.
If you have trouble connecting BLIK
RadioStation to your wireless network, these
steps may help to resolve the problem:
1. Confirm that a Wi-Fi connected PC can
access the Internet (i.e. can browse the
web) using the same network.
2. Check that a DHCP server is available, or
that you have configured a static IP address
on the radio.
3. Check that your network's firewall is not
blocking any outgoing ports.
As a minimum, BLIK RadioStation needs
access to UDP and TCP ports 80, 554,
1755, 5000 and 7070.
4. Check your access point does not
restrict connections to particular MAC
addresses. You can view the radio's MAC
address under the 'Internet Setup' section,
accessed via the 'System Setup' option on
BLIK's main menu.
5. If you have an encrypted network, check
that you have entered the correct key or
pass phrase into the radio. Remember that
text-format keys are case sensitive. If, when
attempting to connect to an encrypted
network, your radio displays: 'Wireless
error' followed by a 5-digit number, then
please ensure that you enter the correct
pass phrase for the network. If the problem
persists, then you may need to consult your
network configuration.
If BLIK RadioStation can connect to the
network successfully, but is unable to play
particular stations, it may be due to one of
the following causes:
1. The station is not broadcasting at this
time of the day (remember it may be
located in a different time zone).
2. The station has reached the maximum
allowed number of simultaneous listeners.
3. The station is not broadcasting anymore.
4. The link on the radio is out of date.
5. The Internet connection between the
server (often located in a different country)
and you is slow.
16
4/1/08 19:38 Page 16

DAB Digital Radio

Q. I hear a 'burbling' noise on some
stations.
A. If the signal strength is too low, a break-
up in reception can occur. This sound is
the result. Make sure that BLIK's
antenna is fully extended and in an
upright position. If the problem persists,
move BLIK to another location or check
that you are in an area where reception
of this station is possible.
Visit: www.ukdigitalradio.com/coverage
to check DAB coverage in your area.
Q. I get a 'No stations available' message?
A. Make sure that your antenna is fully
extended and vertical. Check the signal
strength and move BLIK to another
location if necessary.
Q. BLIK's clock isn't set.
A. BLIK needs to be able to pick-up a DAB
signal or have its clock set manually.
If BLIK can find a DAB station, it can
then set its clock.