Warranty - VIVESS BTKH10001SW Technischer Handbuch

8. Warranty

Thank you for your purchase of one of our products. We hope you will enjoy using
our high-quality product. Our strict production control ensures the high quality of
our appliances. However, in the event that you wish to submit a qualified claim,
warranty as of the date of purchase, subject to the following conditions:
This warranty does not affect your statutory warranty claims as consumer toward
the seller of the appliance. These rights are not affected by our manufacturer's
warranty. The warranty granted by us is valid only for domestic use of the appliance
and is limited to the area of the Federal Republic of Germany.
The warranty term is 3 years as of the date of purchase.
It is within VIVESS discretion to fulfil the warranty by repair or replacement of the
appliance or defect component. Other claims are excluded. In case of questions
regarding VIVESS products you no longer need to take the time to go to the seller
but may call our service hotline or service centre directly. A team of highly qualified
product consultants and technicians is available:
Mon. - Fri. from 08:00 a.m. to 8:00 p.m and Sat. from 09:00 a.m. to 5:00 p.m.
ATTENTION: Mailings that are not pre-paid will not be accepted!
Our service partner requires proof of purchase, either as original receipt or cash
receipt printed by the seller to perform warranty repairs. The serial number on the
appliance must also be readable. We are unable to perform warranty services free
of charge without proof of purchase. We recommend keeping the original packaging
in order to ensure safe transport of the appliance in case of a warranty claim.
tcs technical customer solutions
GmbH & Co. KG
Hansestraße 2
18182 Rostock/Bentwisch
32
IMPORTANT DOCUMENT! PLEASE STORE FOR 3 YEARS WITH PROOF OF PURCHASE
English
we grant a
3 years
Telephone 01805 - 117 118
Mo. - Fr. 08:00 - 20:00 Sa. 09:00 - 17:00
€ 0.14/min. from German landline; max. € 0.42/ min.
from German mobile networks