Q4: What should I do if the unit doesn't start the vehicle?
A: First, fully recharge the unit. Then reconnect the clamps and press the BOOST button. If
the green LED turns solid, attempt to start the vehicle within 30 seconds. If the issue persists,
contact us:US Support: fiona@gooloo.com/EU Support: support.eu@gooloo.com
Please include your order ID for faster assistance.
Q5: What should I do if the unit doesn't charge?
A: Charge the unit using a USB-C cable and a wall charger overnight. If it still doesn't charge,
contact us at: US Support: fiona@gooloo.com/ EU Support: support.eu@gooloo.com
Include your order ID when reaching out.
Q6: What if this unit can't charge other devices?
A: Try using a different charging cable. If it works, the included cable may be faulty—we'll
replace it. If the issue continues with another cable, please contact us:US Support: fiona@-
gooloo.com/EU Support: support.eu@gooloo.com
Be sure to include your order ID.