Troubleshooting
Issues
Possible Causes
Power outlet is damaged or doesn't make
proper contact.
Power plug is not properly plugged in.
Display does not light
up.
Power plug is melted and deformed.
Provided base is not used.
Error code E1: Faulty temperature sensor
Display shows an error
code.
Error code E2: Heating error
Circuit board is damaged.
Heating element is damaged.
Kettle does not heat.
Thermostat tripped due to boiling dry.
Power does not turn off
NTC temperature sensor is damaged.
after water boils, or
kettle heats but water
The circuit has an error.
does not boil.
The phone's Wi-Fi is not enabled.
App connection error.
Control board is damaged.
Specifications
Name: Electric Kettle
Rated Voltage: 220-240 V~
Rated Frequency: 50/60 Hz
Wireless Connectivity: Wi-Fi IEEE 802.11b/g/n 2.4 GHz
Wireless Connectivity: Bluetooth Low Energy
Maximum Output Power: ≤20 dBm
Power Consumption: Networked standby mode: ≤ 2.0 W
Time to Enter the Condition: Networked standby mode: ≤ 20 min
Solutions
Replace the electrical outlet.
Properly plug in the power plug.
Contact the after-sales service team.
Use the provided base.
Contact the after-sales service team.
Contact the after-sales service team.
Contact the after-sales service.
Contact the after-sales service.
Wait until the temperature drops
before use.
Contact the after-sales service.
Contact the after-sales service.
Enable the phone's Wi-Fi.
Contact the after-sales service team.
Model: MJJYSH01-A
Rated Power: 1800 W
Capacity: 1.7 L
Net Weight: 1.20 kg
Frequency Range: 2400-2483.5 MHz
Item Dimensions: 273 × 155 × 242 mm
Power Consumption: Off mode: ≤ 0.5 W
Time to Enter the Condition: Off mode: ≤ 20 min
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