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Baseus UnionJoy Bedienungsanleitung Seite 11

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7.Product FAQs
I, Technical requirements to usethe Hug.
a. Make surethe Type Cport of your device isfull-featured (with charging, data transfer and
DPAlt Mode function). Some functions, for example, mirroring or extending screen cannot
be used if it is not full-featured
b. The Type C port of the Huawei Mate Book XISa not full featured portand does not haue a
DPAlt Mode function. ItsDPAlt Mode function is on the other port, sothe laptop cannot use
the HDMI/VGAport of the hub to connect to the monitor to output the desktop,
c. Features of a full-featured Type-C port: charging, data transfer and DPAlt Mode, up to
IOGbps of data transmission speed, USB
20/1.1 _Nan-full-featured ports support only data output _Before purchasing, please make
sure thatyour device meets the requirements.
2,What to do when your external hard drive won 't show up
Windows Systems: goto This PC devices and drives > check the hard disk in the location
section of the Finder, {Shortcut key WIN*E);
Mac Systems: click Finder on the desktop
3, NTFShard disks are read-only in Mac OS,
Because the Mac OS does not support the NTFSformat, it supports the E*FATformat.
Therefore, you need to format the hard disk to change the format of the hard disk, please
back up your data before formatting the hard disk.
Open up Finder > Applications > Utilities > Diskutility—Select Disk >click the Erasetab>Set
Format to ExFAT>Once c omplete, click Done
The drive is now in EXEAT format and can read and write normally.
4,An RJ45network accessis not working.
a.Please check the internet connection, If you use a router, selectan Internet accessmode
through Internet settings. If you choose direct connection, redial dial-up internet
connection.
b. Go to Control panel > System > Device Manager to check if the NICdriver is working
properly. If there is a yellow exclamation mark on the icon of the NIC shown in [Network
Adapter], the NIC driver is not working property, which means the NIC driver is not normal.
please reinstall the network card driver to solve the problem.
5, Internet speed is slower than a Gigabit,
a. Check the cable if it is a Gigabit network cable.
b. The product supports a maximum transmission of Gigabit, The actual network
transmission speed depends on your router and Network Interface Card (NIC).
6,
audio port is not working.
a,Check if the Other ports Ofthe HUB are working properly, If all ports Cannot work, it means
the Hug is not properly connected to the Type-C Portof devices,
b. Earphone play requires selecting the Correctaudio output
Audio Device
3.0 ports do not reach the described speed,
a, Transmission speed Will Slow down When the HUB is notsupplied With enough power.
PleaseChargethe Hug through the PDport.
b. Pleaseensure your mobile hard disk supports
port correctly.
8, Unable to extend/project monitor using HDM
Select a proper
and HDMI2 input labeled, For LGdisplays, go to Settings > Input > Input List > Select HDMII
audio output),
SignalSource, For example, monitors or TVSnormally have HDMI
standard, and backward compatible with LISB
check the hard disk in Location.
3.0, and Connect the cable With the
port.
on the device;

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