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Warranty Requirements – For Warranty consider-
ation, you must include your original sales receipt
verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be
serviced or replaced free of charge. Service or replace-
ment decisions are at the sole discretion of Horizon.
Non-Warranty Service – Should your service not
be covered by warranty, service will be completed
and payment will be required without notification
or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By sub-
mitting the item for service you are agreeing to payment
of the service without notification. Service estimates are
available upon request. You must include this request
with your item submitted for service. Non-warranty
service estimates will be billed a minimum of ½ hour
of labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashier's checks,
Warranty and Service Contact Information
Country of
Purchase
Horizon Service Center
Horizon Product Support
United States of
America
Horizon Technischer Service
European Union
Sales: Horizon Hobby GmbH
Horizon Hobby
(Repairs and Repair
Requests)
(Product Technical
Assistance)
Sales
as well as Visa, MasterCard, American Express, and
Discover cards. By submitting any item to Horizon for
service, you are agreeing to Horizon's Terms and Condi-
tions found on our website http://www.horizonhobby.
com/content/service-center_render-service-center.
ATTENTION: Horizon service is limited to
Product compliant in the country of use and
ownership. If received, a non-compliant Product
will not be serviced. Further, the sender will be
responsible for arranging return shipment of the
un-serviced Product, through a carrier of the
sender's choice and at the sender's expense.
Horizon will hold non-compliant Product for a
period of 60 days from notification, after which
it will be discarded.
Contact Information
servicecenter.horizonhobby.com/
RequestForm/
productsupport@horizonhobby.com
800-338-4639
websales@horizonhobby.com
800-338-4639
service@horizonhobby.de
+49 (0) 4121 2655 100
Address
2904 Research Road
Champaign, Illinois, 61822
USA
Hanskampring 9
D 22885 Barsbüttel,
Germany
10/15
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