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After-sales and Warranty Policy:
1.
All ATEZR laser engravers are warrantied to the original purchaser only, when purchased through an authorized seller
of ATEZR products for a period of one (1) years from the date of purchase, to be free of manufacturer defect or failure.
(Note: ATEZR will require the proof of purchase and the date of purchase upon the claim.)
Lifetime technical support will be added to after-sale services.
2.
ATEZR laser engraving machine can update an extended warranty period. Please contact to ATEZR customer service
department for more detailed information.
3.
The ATEZR warranty is limited to defects, malfunctions, or failure to function properly, based on the manufacturer's
defect. Any cause of improper use, lack of maintenance, inappropriate use caused the damage to personal items,
incorrect or insufficient power to the equipment, and similar failures not related to
manufacturer's defects will not be covered.
4.
ATEZR will not be responsible for the failure of the product, or the loss caused by the operation or use of the product.
5.
In addition, the warranty will cover the repair or replacement of related equipment with new or refurbished equipment
during the warranty period, or in some cases replacement of parts of the same model, at ATEZR's sole discretion.As part
of the ATEZR warranty, if separate parts are required to replace, ATEZR will directly provide the new separate part to the
customer instead of replacing the entire machine. Such conditions may include but are not limited to belts, rollers,
motors, or any other items that ATEZR deems more suitable to be supplied separately.
6.
If you need after-sales service, please find the specifically authorized dealer for the product you purchased.
If authorized the dealer does not respond to your problem, please contact the ATEZR official to file a complaint and
obtain the warranty rights. ATEZR customer service department: service@atezr.com
The terms and conditions of the ATEZR warranty are subject to change without notice.
Be sure to check the terms of the ATEZR warranty prior to your purchase.
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