Accessories; Warranty - TensCare OVA Bedienungsanleitung

Unusually low or inconsistent sensation
Hydrogels are old Purchase replacement hydrogels.
and have lost their
adhesion
If the above review has failed to resolve your problem, or
to report unexpected operation or events, or to provide
feedback call TensCare o r your local supplier or distributor
(address on back cover) for advice.
Contact TensCare customer service on +44 (0) 1372 723 434.
Our staff are trained to assist you with most issues you may
have experienced, without the need to send your product in
for service.
European Medical Device Regulation requires that any
serious incident that has occurred in relation to this device
should be reported to the manufacturer and the competent
authority in your country. This can be found at:
https://ec.europa.eu/docsroom/documents/36683/
attachments/1/translations/en/renditions/pdf

11. Accessories

Replacement hydrogels are available from your supplier or
distributor (see back cover for contact details), by mail order
from TensCare, by telephone using a credit or debit card, or
through the TensCare website.
The following replacement parts may be ordered from
TensCare at www.tenscare.co.uk or +44(0) 1372 723434.
E-OVA3 Pack of 3 pairs of Ova 3 hydrogels
E-OHE Replacement Ova 3 Heat TENS
electrode
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L-MUSB Micro-USB Charging cable

12. Warranty

This warranty refers to the device, electrodes and charging
adapter. It does not cover hydrogels.
This product is warranted to be free from manufacturing
defects for 1 year from date of purchase.
This warranty is void if the product is modified or altered,
is subject to misuse or abuse; damaged in transit; lack of
responsible care; is dropped; if incorrect battery has been
fitted; if the unit has been immersed in water; if damage
occurs by reason of failure to follow the written instruction
booklet enclosed; or if product repairs are carried out
without authority from TensCare Ltd.
We will repair, or at our option replace free of charge, any
parts necessary to correct material or workmanship, or
replace the entire unit and return to you during the period
of the warranty. Otherwise, we will quote for any repair
which will be carried out on acceptance of our quotation.
The benefits conferred by this warranty are in addition to all
other rights and remedies in respect of the product, which
the consumer has under the Consumer Protection Act 1987.
Our goods come with guarantees that cannot be excluded
under the UK consumer Law. You are entitled to have
the goods repaired or replaced if the goods fail to be of
acceptable quality.
Before sending in your unit for service, please make sure you
have reviewed the troubleshooting section, read the manual
fully and followed all the instructions.
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