Warranty Conditions - Sunrise Medical zippie VOYAGE Kurzanleitung

Zippie quality assurance
GUARANTEE
THIS GUARANTEE DOES NOT AFFECT YOUR LEGAL RIGHTS IN ANY WAY.
Sunrise Medical* provides a guarantee, as set out in the warranty conditions, for wheelchairs to its customers covering the following

WARRANTY CONDITIONS

1. Should a part or parts of the Zippie Voyage require repair or replacement as a result of a manufacturing and/or
material fault within 24 months after delivery to the customer, then the affected part or parts will be repaired or
replaced free of charge.
2. To enforce the warranty, please contact Sunrise Medical Customer Service with the exact details of the nature of
the difficulty. Should you be using the Zippie Voyage outside the area covered by the Sunrise Medical customer
service agent, repairs or replacement will be carried out by another agency as designated by the manufacturer The
Zippie Voyage must be repaired by a Sunrise Medical designated Customer Service agent, (dealer).
3. For parts, which have been repaired or exchanged within the scope of this warranty, we provide a warranty
in accordance with these warranty conditions for the remaining warranty period for the Zippie Voyage in
accordance with point 1).
4. For original spare parts which have been fitted at the customer's expense, these will have a 12 months guarantee,
(following the fitting), in accordance with these warranty conditions.
5. Consumable parts such as pads, tyres, inner tubes and similar parts are excluded from the warranty, except in the
case that premature wear of the part is the direct result of a manufacturing fault.
6. Claims from this warranty shall not arise, if a repair or replacement of a Zippie Voyage or a part is required for
the following reasons:
a. The product or part has not been maintained or serviced in accordance with the manufacturer's
recommendations as shown in the User Instructions and/or the Service Instructions.
b. Accessories have been used which are not specified as original accessories.
c. The Zippie Voyage or part having been damaged by neglect, accident or improper use.
d. Changes/modifications have been made to the Zippie Voyage or parts, which deviate from the manufacturer's
specifications.
e. Repairs have been carried out, before our Customer Service has been informed of the circumstances.
7. This guarantee is subject to the law of the country in which the product was purchased from Sunrise Medical
* Means the Sunrise Medical facility from which the product was purchased.
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