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12. Troubleshooting
Problem
Power won't turn on.
The batteries will not
charge.
Can't perform pairing.
Can't perform Bluetooth
connection.
No sound. (When playing
music)
Sound is distorted. (When
playing music)
16
En
Remedy
Recharge the wireless headphones.
Confirm that computer's power is ON.
Confirm that computer is not in power-sav-
ing mode.
Confirm that accessory micro-USB cable
is securely connected to both the wireless
headphones and the computer.
Place the wireless headphones and
Bluetooth device closely together when
performing pairing.
Confirm that power is turned on for both
wireless headphones and Bluetooth
device.
Confirm that Bluetooth function is turned
ON in the device you are connecting to.
Confirm that power is turned on for both
wireless headphones and Bluetooth
device.
Confirm that connection with Bluetooth
device is set for profile A2DP.
Confirm that the connected music play-
back device is set for PLAY.
Confirm that sound volume controls on
both wireless headphones and music play-
back device are set to appropriate levels.
Check that no other devices utilizing the
2.4 GHz wavelength (including microwave
ovens, wireless radios, etc.) are nearby,
and that no obstructions block the signal
path.
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